Leader, Traffic Field Operations
City of CalgaryIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As the Leader, Traffic Field Operations, you will lead the teams responsible for the installation and maintenance of traffic signs, pavement markings and temporary traffic control devices along with sign manufacturing operations. You will provide operational and people leadership in a safety-focused, unionized environment while ensuring effective and reliable service delivery. Primary duties include: Lead, supervise and support Traffic Field Operations employees, ensuring work is performed safely and in accordance with collective agreements, corporate policies, procedures and applicable requirements. Plan, schedule and coordinate employees, equipment and other resources to maintain 24/7 operational coverage and respond effectively to planned and emerging service demands. Lead recruitment, staffing, employee development, performance management and disciplinary processes. Establish clear performance expectations, provide coaching and feedback, conduct performance reviews and coordinate employee training and development. Monitor operational objectives, service standards, work practices and resource use; identify and implement opportunities to improve service delivery, efficiency and risk management. Promote a strong safety culture through workplace inspections, conducting safety meetings, safety observations, incident investigations and timely corrective actions. Collaborate with internal and external participants to coordinate operations, resolve issues and achieve service objectives. Manage operational budgets and expenditures, coordinate material and equipment procurement and support responsible resource management. Support environmental compliance by ensuring employees receive appropriate training, direction and oversight by participating in monthly environmental inspections and annual audits. Qualifications A completed 2 year technical diploma in a related field and at least 10 years of progressively responsible experience in traffic operations. Experience leading employees in a fast-paced, operationally focused and unionized work environment. Demonstrated ability to plan and coordinate employees, equipment, schedules and operational resources while managing changing priorities and short timelines. Experience with recruitment, employee development, performance management and disciplinary processes. Intermediate working knowledge of a work order management system, such as Infor Public Sector. Intermediate proficiency in Microsoft Word and Excel. A valid Class 5 Driver's Licence, or provincial equivalent, with no more than six demerits and no current suspensions or pending charges. Ability to obtain a City of Calgary operator's permit. Demonstrated problem-solving skills and the ability to assess operational issues, manage risk and make sound, timely decisions. Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a time-sensitive operational environment. Strong written and verbal communication and interpersonal skills, with the ability to build effecti…