Lead Will Call Representative

Summary: The Lead Will Call Representative acts as the main point of contact and liaison between the Warehouse Manager and the Will Call department. The role must be able to demonstrate good character and act as a role model to ensure that the department provides safe, efficient and courteous service. Responsibilities: Duties Monitors and directs workflow process in the Will Call department to ensure will call orders are completed correctly; Pulls will call orders using established RF procedures; Completes all transactions necessary, including taking payments and signing orders out with customers using established Will Call procedures; Continuously works and maintains the cleanliness and organization of the dedicated Will Call area; Responsible for quality control of all items picked for customers; Assists customers with order changes and add on items via Eclipse; Contacts customer when order is ready for pick up and leaves required notes in the system; Resolves customer complaints and disputes in a timely and professional manner; Demonstrates good character and acts as a good role model to ensure that the department provides courteous and valuable services to walk in customers; Maintains daily housekeeping of the receiving department area; Follows the directives of the Warehouse Manager, Branch Manager and performs job duties as assigned. Skills: Technical Qualifications/Experience 1-2 years of customer service or warehouse experience; Experience with forklift is preferred and ability to maintain forklift certification; RF experience is preferred; Basic Microsoft Office Suite skills is preferred; Strong attention to detail; Good organizational skills; Strong communication skills including over the phone, in person and email; Ability to interact with employees, customers and vendors in a friendly and professional manner; Understanding and practice of safe warehouse procedures, including proper PPE requirements; Self-disciplined and capable of identifying, prioritizing and completing critical tasks independently and with a sense of urgency. Working Conditions: Physical Requirements The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects; stand, climb or balance and stoop, kneel, crouch, or crawl; May be required to move or traverse considerable distances in the facility during the course of a workday; Must have the physical abilities to perform essential warehouse tasks; Must have the ability to lift up to 50 lbs. to a height of 3-4 feet and load product into trucks; Must be able to remain in a stationary position for an extended period of time; Ability to ascend/descend a ladder to pull or put away product from shelving and racking; Ability to safely operate a dolly, pallet jack and/or forklift in loading and unloading supplies; Must function well in a warehouse environment.

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