Lead Warehouse Supervisor

Overview At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move. Job Type: Full time Work Type: On-site We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford Customer Service Division is dedicated to enhancing Ford's reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class experience. In this position... We’re looking for leaders who will lead transformation on the forefront. This isn't just a supervisory role; it's a critical leadership position where you'll have the power to shape culture, drive performance, and directly impact the quality and efficiency of our operations. In this vital onsite role, you will lead a skilled team, ensuring safety protocols are rigorously followed, inventory is accurately managed, and orders are fulfilled efficiently and on time. You'll be at the heart of our day-to-day operations, driving performance and fostering a positive work environment. As a Lead Warehouse Supervisor, you are the vital link between strategic goals and daily execution. You'll be leading a dedicated hourly team, fostering an environment where they can their best work and feel empowered. Your responsibilities will include but not limited to: Lead a team responsible for receiving, packaging, replenishment, picking, and shipping. Deliver objectives related to Cost, Quality, Safety, Delivery, Maintenance, and People. Safety First: Act as a champion of workplace safety, proactively enforcing regulations and fostering a culture of vigilance Driving Operational Excellence: Lead and direct a team of employees across various warehouse functions that could include receiving, packaging, replenishment, picking, and shipping, ensuring the team consistently ships high-quality products and meets or exceeds production targets. You will take ownership of team performance, addressing shortcomings proactively and celebrating successes. Strategic Focus & Problem Solving: Prioritize critical tasks and effectively allocate human resources to maximize efficiency. You will apply a "Bias for Action" mindset, promptly and decisively addressing safety and quality issues to prevent larger problems. This includes identifying and analyzing problems, developing and implementing effective solutions, making timely and well-informed decisions, and adapting to changing circumstances. Team Leadership & Development: Embrace a servant leadership style, focusing on building high performing, winning teams and investing in their growth. You will foster a positive and collaborative work environment, motivating your team to achieve shared goals. Data-Driven Decision Making: Utilize data and insights to strike down downtime and quality defects, driving quantifiable improvements in efficiency and quality. This includes meticulously tracking and reporting employee time and attendance, transforming raw data into actionable intelligence for strategic decision-making and continuous improvement. Continuous Improvement & Quality Assurance: Maintain a relentless focus on identifying and eliminating inefficiencies, improving processes, and driving innovation to enhance productivity, quality, and safety. You will be uncompromisingly committed to quality, implementing and maintaining rigorous standards, and relentlessly pursuing excellence to eliminate defects and ensure exceptional product quality. Conflict Resolution & Interpersonal Relationships: Proactively address and mediate conflicts fairly and effectively. This requires active listening, empathy, and the ability to de-escalate tense situations. You will build and maintain st…

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