Lead Warehouse Operations Administrator

SUMMARY D This a rotational role that will perform a hybrid of responsibilities of both the Lead Warehouse Associate and Operations Coordinator jobs and will handle both operational and administrative responsibilities in the Regional Distribution Center (RDC). As a Lead Warehouse Associate, assists the RDC Warehouse Operations Manager with developing the daily outbound workload and resource plan, distributing work assignments to warehouse employees, and working with the Warehouse Operations Manager performing assignments/duties if the workload requires. Works in concert with transportation carriers on the dock to ensure accurate on-time deliveries and scheduled pick-ups. This is a hands-on position and is expected to be a very strong contributor in their specific work area. This position is the first person to coach, assist, and motivate fellow Warehouse Associates and is responsible for communicating with retailers, processing retailer claims, and timekeeping duties. In addition, this role will also perform the responsibilities of Operations Coordinator on a rotational basis for approximately four (4) months/year. As an Operations Coordinator, maintains responsibility for fair and timely determinations in all aspects of Subaru retailer parts claims, as well as the professional handling of all retailer inquiries as related to RDC parts operations. Also provides coordination support for the functions required to effectively implement warehouse and administrative policies and procedures. MAJOR RESPONSIBILITIES Lead Warehouse Associate (approximately 8 months/year): Coordinates Warehouse Associates and warehouse activities. Trains Warehouse Associates and ensures that they are compliant with established quality and established Regional Distribution Center (RDC) processes and procedures within each warehouse function. Provides ongoing support to newly hired Associates during the six-month period following onboarding. Assists Warehouse Operations Manager to examine current methods and procedures - identifying best methods and practices, suggesting improvements, and implementing updated processes and procedures within the various warehouse areas. Works with Warehouse Operations Manager to ensure that all warehouse functions and daily operational objectives are achieved in line with identified timelines and statistical goals. Assists Warehouse Operations Manager in executing the daily workload plan. Partners with RDC leadership to ensure successful execution and achievement of daily goals and objectives. Relays direction and work assignments from the Warehouse Operations Manager to Associates. Assists Warehouse Operations Manager to evaluate workload and designate personnel to work areas on a daily basis. Assists Warehouse Operations Manager in investigating receiving and other shipping discrepancies and packaging deficiencies. Assists the Warehouse Leadership Team in resolving employee conflicts. Ensures that all safety rules and hazmat functions are observed by team members. Operations Coordinator (approximately 4 months/year): Processes and maintains retailer parts return claims by providing professional and timely communication and determining credit/debit/cancellation outcomes as necessary. Provides timely resolution for retailer concerns and inquiries including parts orders and returns, claims, billing, credits, shipment tracing, discrepancies, etc. Makes mutually beneficial determinations concerning claims exceptions and discrepancies, which requires analytical review and approval or denial based on case circumstances. Provides professional guidance to retailers and Subaru of America (SOA) field team management to ensure that return procedures are addressed and followed via written and verbal communication. Works alongside warehouse returns lead to ensure that established parts return processes are followed and completed. ADDITIONAL RESPONSIBILITIES Additional Lead Warehouse Associate responsibilities: Assists in the sorting, …

View the full posting and apply