Lead, Vendor Risk Management
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Role Summary
This role reports into the Director, Procurement and is the main day-to-day point of contact for Oxford’s Vendor Risk Management (VRM) program. As part of Oxford Procurement team, the Lead will oversee vendor risk assessment operations, provide guidance to Oxford business users and risk stakeholders, and manage the services delivered by Oxford’s third-party risk management provider.
This position is important because it helps Oxford identify, assess and monitor vendor risks while delivering a practical and responsive experience for Oxford teams. In this role, you will manage and help strengthen the program’s processes and reporting, as well as contribute to its continued evolution over a multi-year roadmap.
You Will Be Responsible For
• Lead the day-to-day operation of Oxford’s VRM program and serve as the main point of contact for program questions, issues and escalations.
• Provide guidance to the third-party risk assessment team on the range of vendor use cases encountered across Oxford’s global business.
• Ensure that the VRM managed service provider executes the program in accordance with Oxford’s VRM Policy and established processes.
• Oversee the managed service provider, resolve service issues, monitor performance and drive improvements to service quality and user experience.
• Partner with risk stakeholders and business users to design and implement improvements to questionnaires, processes, notifications and system workflows.
• Advocate for Oxford users and deliver an efficient, practical and effective vendor risk management service.
• Reporting on VRM Program KRIs and KPIs
• Plan and manage the VRM enhancement and evolution initiatives, including process and workflow improvements.
• Monitor monthly program usage, support budget forecasting and deliver user training and guidance as required.
Required Capabilities & Experience
• 5+ years of experience in third-party risk management, procurement, vendor management, business analysis or a related discipline.
• 5+ years of experience supporting vendor due diligence and onboarding processes.
• Experience overseeing a vendor-provided managed service
• Understanding of vendor risk domains, such as privacy, technology, and operational risk.
• Experience working in a complex corporate environment and collaborating with cross-functional and cross-discipline teams.
• Excellent communication, collaboration and relationship-building skills, with the ability to influence stakeholders at different levels and across geographies.
• Strong judgment and problem-solving skills, with the ability to manage escalations, design practical workflows and balance competing short- and long-term priorities.
Preferred Capabilities & Experience
• Post-secondary degree in business or a related field, or an equivalent combination of education and relevant experience.
• Experience developing KPI and KRI reporting for a risk, procurement or vendor management program.
• Experience leading service or program delive