Lead Trailer Technician

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Lead Trailer Technician serves as the primary on-site customer contact in the absence of a supervisor or manager, serve as the on-site operational lead by prioritizing work execution, supporting issue escalation, reinforcing safety standards, and ensuring customer commitments are met. This role supports the scheduling and coordination of all trailer pickups and deliveries, performs ongoing maintenance and sanitation and cleaning services throughout the rental duration, and transports and sets up all types of trailers including restroom, shower, and related trailers at customer locations. The Lead Trailer Technician works closely with local leadership to resolve customer issues and ensure trailers are properly maintained, operational, and returned to the USS branch at the end of the rental period. This role provides day-to-day operational leadership and field-level decision support but does not carry formal people management or disciplinary authority. Responsibilities: Transport, deliver, set up, service, break down, and retrieve all types of trailers including restroom, shower, and combo trailers at customer and event locations in accordance with scheduled work orders. Perform required servicing, maintenance, and janitorial support on trailers throughout delivery, rental duration, and pick-up, ensuring trailers remain safe, clean, and fully operational. Troubleshoot and resolve issues encountered during delivery, servicing, or pick-up, including basic electrical, plumbing, and HVAC-related concerns. Serve as the primary on-site customer contact in the absence of management, resolving service issues and escalating concerns as appropriate to ensure customer satisfaction and contract compliance. Support dispatch and leadership by identifying field-level constraints, recommending routing or workload adjustments, and communicating real-time conditions that may impact service execution. Conduct daily pre-shift & post-shift vehicle inspections & report deficiencies to the shop immediately. Also, report improper operation, faulty equipment, and unusual conditions to the Operations Supervisor/Manager. Support accident investigations by gathering information and completing required documentation. Assist with Safety tailgate meetings as needed. Serve as a resource to drivers regarding vehicle issues encountered by the Driver Vehicle Inspection Report (DVIR) and reports issues to members of management and safety. Support the onboarding, training, and re-training of new and existing drivers and technicians, including reinforcing standard work and best practices. Act as a positive role model by promoting professionalism, accountability, and teamwork across the trailer division. Maintain telephone or radio contact with dispatch to receive additional instructions, changes to work locations, etc. Complete and maintain required truck logs and documentation in compliance with state and federal regulations. Perform other duties as assigned to support operational, safety, and customer service objectives. In the absence of a supervisor or manager, serve as the acting team leader, providing leadership suppor…

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