Lead Swell Attendant

Job ID: REQ10394153 Four Seasons Palm Beach Location: Palm Beach, Florida, United States of America widget: Full time About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise. About the role: The Lead Swell Attendant is responsible for coordinating merchandise receiving, inventory, stockroom operations, and replenishment while supporting the overall guest experience within Swell Boutique. This role partners closely with boutique leadership, team members, vendors, and buying partners to maintain accurate inventory and exceptional visual and operational standards. The position also provides support on the sales floor, delivering personalized service and contributing to the boutique’s sales goals. This position is part of the Swell Boutique team and reports to the Director of Spa & Retail. What you will do: Receive, verify, unpack, and process incoming merchandise shipments, ensuring accuracy against packing documentation Accurately enter merchandise into retail systems and ensure products are correctly ticketed and prepared for the sales floor Prepare merchandise for presentation, including steaming clothing, preparing handbags, and ensuring products meet visual merchandising standards Maintain a clean, organized, secure, and easily accessible stockroom Replenish and restock merchandise on the sales floor while supporting visual merchandising and boutique presentation standards Conduct regular inventory and cycle counts, with particular attention to high-value merchandise Investigate inventory discrepancies and communicate findings to Retail Management promptly Coordinate the return, replacement, and shipment of damaged, consignment, duplicate, and vendor merchandise Prepare and ship merchandise to guests, vendors, and other store locations as needed Support ordering, purchase orders, invoice processing, and merchandise payments using designated retail and procurement systems Maintain regular communication with vendors and buying partners to support merchandise and inventory needs Assist Retail Management with the coordination and preparation of trunk shows and special boutique events Support the sales floor by assisting guests, sharing product knowledge, and providing personalized luxury service Help safeguard merchandise and company assets by maintaining secure receiving and stock areas Support …

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