Lead Operations Manager, Enterprise Serialization Service

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, a
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nd are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.
If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
McKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations supporting regulated supply chain environments. This strategic leadership role is responsible for driving platform reliability, incident response excellence, operational governance, and cross‑functional execution across enterprise technology teams. The successful candidate will lead high‑severity incident management, coordinate business‑critical recovery efforts, and partner with technology, operations, and executive stakeholders to ensure business continuity, customer satisfaction, and DSCSA compliance. This role combines platform leadership, operational excellence, stakeholder management, and IT Service Management (ITSM) expertise to deliver measurable business outcomes.
What You’ll Do
• Lead enterprise‑wide incident management for critical business systems, rapidly assessing operational, customer, regulatory, and shipment impacts.
• Serve as the primary escalation leader during high‑priority incidents, coordinating restoration efforts and driving resolution to minimize business disruption.
• Mobilize and direct cross‑functional teams including SAP ATTP, SAP Basis, OTC, Portal, WMS, Integration, Infrastructure, and external service providers.
• Develop and execute platform operations

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