Lead IT Systems Administrator

Description: Description: New Wave Design is seeking a hands-on Lead IT Systems Administrator to oversee the day-to-day operation, support, and continuous improvement of our information technology environment. This role is ideal for an experienced IT professional who enjoys being close to the work supporting employees, administering systems, troubleshooting issues, managing infrastructure, coordinating vendors, and ensuring technology effectively supports the needs of the business. The Lead IT Systems Administrator will provide functional leadership for New Wave Design's IT environment while remaining actively involved in daily IT administration and support. The position will work closely with departments across the organization to understand business requirements, resolve technology issues, implement practical solutions, and maintain a secure, reliable, and efficient technology environment. As an Aerospace & Defense company, New Wave Design operates in a security- and compliance-focused environment. This position will support the company's cybersecurity and compliance requirements, including CMMC Level 2 and NIST SP 800-171, in partnership with internal leadership and outside resources as appropriate. Responsibilities: IT System Administration & Support: Oversee the day-to-day operation and administration of New Wave Design's IT systems, infrastructure, network, endpoints, applications, and related technology. Provide hands-on technical support and troubleshooting for employees, including hardware, software, connectivity, account access, and system issues. Install, configure, maintain, and upgrade computers, software, peripherals, and other IT equipment. Administer user accounts, permissions, access controls, and related identity management processes. Maintain reliable network connectivity, file storage, backups, system availability, and endpoint performance. Coordinate technology setup and access for employee onboarding, transfers, and offboarding. Maintain IT asset inventories, software licensing, equipment records, and system documentation. Monitor the overall health and performance of the IT environment and proactively address issues. Functional IT Management: Provide functional leadership and direction for the company's IT activities and resources. Establish priorities for IT support, projects, system improvements, maintenance, and technology needs. Coordinate the work of internal IT resources, outside technology providers, consultants, and vendors as appropriate. Serve as the primary point of contact for day-to-day IT needs and technology-related issues across the organization. Partner with functional leaders to understand business requirements and identify technology solutions that support department and company objectives. Evaluate IT requests and balance business needs, security, cost, usability, and available resources. Manage IT vendors, licensing, hardware/software procurement, renewals, and technology lifecycle planning. Support development and management of the IT operating budget. Identify opportunities to improve IT processes, systems, documentation, and user experience. Infrastructure & Business Systems Support and administer the company's Microsoft and enterprise technology environments. Maintain servers, networks, endpoints, storage, backup solutions, and related infrastructure. Support business applications and systems used throughout the organization. Coordinate system upgrades, implementations, migrations, integrations, and other IT projects. Work with business functions to troubleshoot system issues and improve the effective use of technology. Maintain appropriate backup, recovery, and business continuity practices. Develop and maintain IT procedures, standards, documentation, and system configurations. Cybersecurity & Compliance Support Maintain appropriate security controls across endpoints, networks, systems, accounts, and applications. Support New Wave Design's cybersecurity and compliance program, …

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