Lead HVAC Dispatcher

About the Position We are looking for an experienced, organized, and motivated Lead HVAC Dispatcher to join our team. The Lead Dispatcher will oversee the daily dispatch operation, coordinate technicians and service calls, and help ensure our customers receive prompt, professional, and reliable service. The ideal candidate is a strong communicator who can stay calm under pressure, think quickly, prioritize effectively, and keep the entire service department running smoothly. Key Responsibilities Lead and coordinate the daily activities of the dispatch team. Schedule and dispatch HVAC service technicians efficiently based on location, skill level, urgency, and availability. Monitor technician schedules and adjust appointments throughout the day as needed. Communicate with technicians regarding job details, customer concerns, parts, equipment, and scheduling changes. Handle emergency and priority service calls appropriately. Maintain accurate scheduling and customer information in the company’s CRM/dispatch software. Communicate appointment times and updates to customers in a professional and courteous manner. Monitor technician arrival times, job progress, and completion status. Identify scheduling conflicts and resolve them quickly. Work closely with the Service Manager and office team to improve daily operations. Help train and support dispatchers and other office staff. Ensure dispatch procedures and company policies are followed consistently. Assist with customer concerns and escalated service issues when necessary. Help maximize technician productivity while maintaining a high level of customer satisfaction. Review completed calls for accuracy, proper documentation, and follow-up needs. Qualifications Previous HVAC dispatching or HVAC office experience required. Previous leadership or supervisory experience preferred. Strong understanding of residential HVAC service operations. Excellent communication and customer service skills. Strong organizational and multitasking abilities. Ability to prioritize multiple service calls in a fast-paced environment. Comfortable working with dispatching, scheduling, CRM, and computer software. Ability to communicate effectively with technicians, customers, and management. Strong problem-solving and decision-making skills. Professional, dependable, and positive attitude. Ability to remain calm and organized during high-volume periods. What We're Looking For The right person for this position is someone who can take ownership of the dispatch operation . You should be comfortable making decisions, directing the day’s schedule, supporting technicians, and stepping in when problems arise. You don't need to have every answer, but you should be someone who knows how to find solutions and keep things moving. Pay: $23.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Work Location: In person

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