Lead Fulfillment Specialist- Amazon

JOB SUMMARY The Lead Fulfillment Specialist provides day-to-day operational leadership and coordination for fulfillment activities to ensure customer orders are processed accurately, efficiently, and on time. This role serves as a subject matter expert for fulfillment processes, supports workflow execution, resolves operational issues, and provides training and guidance to team members. The Lead Fulfillment Specialist serves as a team leader without formal supervisory authority. Key Responsibilities Coordinate daily fulfillment activities, including work assignments, workflow, order priorities, and resource allocation. Monitor fulfillment activities to ensure service levels, productivity, and order execution expectations are achieved. Balance priorities across multiple fulfillment activities and adjust workflow based on changing operational needs. Serve as a subject matter expert and resource for fulfillment processes, shipping requirements, workflow coordination, and issue resolution. Identify and resolve escalated operational issues to support timely and accurate order fulfillment. Provide day-to-day guidance, coaching, and support to fulfillment team members without formal supervisory authority. Lead the onboarding and training of new employees and provide ongoing training to existing team members. Support continuous improvement efforts to enhance fulfillment processes, efficiency, and service performance. Serve as the primary operational contact for Customer Service, Inventory Control, Warehouse Operations, and Distribution leadership regarding daily fulfillment execution. Qualifications Expert knowledge of end-to-end fulfillment operations, including order processing, shipping requirements, workflow coordination, and issue resolution. Demonstrated ability to coordinate daily workloads, balance resources, and manage competing priorities in a fast-paced environment. Strong problem-solving skills with the ability to resolve complex or escalated operational issues. Ability to train, coach, and provide day-to-day guidance to team members. Strong organizational, communication, and collaboration skills. Ability to work effectively across departments and serve as a key operational resource for fulfillment activities. Demonstrated ability to support continuous improvement and identify opportunities to improve operational efficiency and service performance.

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