Lead Dispatcher (Police Dispatcher II)

Job no: 562513 Work type: Staff Location: San Diego Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location) Position Description Position Summary San Diego State University is seeking an experienced and service-focused Lead Dispatcher to provide lead direction and operational oversight for the University Police Communications Center. This role coordinates dispatch operations, supports communications personnel, and ensures reliable emergency communications and public safety services for the university community. Key Responsibilities Lead Direction & Communications Center Operations Provide lead direction to assigned personnel, establish work priorities, review work, and provide input on employee performance. Oversee daily Communications Center operations, staffing, and operational readiness while ensuring compliance with established policies and procedures. Promote teamwork, professionalism, and high-quality service among Communications Center personnel. Emergency Communications & Systems Ensure operational readiness of 9-1-1, radio, CAD, fire alarm, access control, CCTV, and other Communications Center systems. Receive and process emergency and routine calls, dispatch police personnel, and maintain accurate CAD records. Troubleshoot equipment and system issues and coordinate technical support when needed. Police, Dispatch & Records Support Support police, dispatch, and records functions and coordinate assistance or mutual aid with outside agencies. Enter, retrieve, update, and validate information in CLETS and other authorized law enforcement databases. Serve as the agency's backup Agency Terminal Coordinator (ATC), as needed. Why Join Us? Play a key role in supporting campus emergency communications and public safety. Provide leadership and guidance within a critical 24/7 communications environment. Work with specialized dispatch, radio, and emergency communication systems. Support the safety and service needs of the SDSU community. As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU. Position Information Full-time, benefits eligible, permanent/probationary position. Position is designated non-exempt under FLSA and is eligible for overtime compensation. Regular work schedule will be one of the following: 3/12 work schedule, consisting of twelve (12) hour shifts on three (3) consecutive days during each calendar week plus an additional eight (8) hour shift every other week 4/10 schedule, consisting of four (4) consecutive days of ten (10) hours. Dispatchers may be required and/or mandated to work on-call assignments, work past scheduled shifts, and work overtime with short notice; work overnight shifts, rotating shifts, weekends, and holidays. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Safety and security is coordinated by University Police, through a force of 40 sworn police officers and 57 non-sworn support employees. Our police officers are graduates of a California Peace Officers Standards Training Academy with full arrest powers throughout the state. They undergo continued training to improve their skills as well as first aid and CPR requirements. University Police officers are armed. They conduct foot, vehicle and bicycle patrols on campus and in the adjacent community 24 hours a day, year-round. Officers are responsible for reporting and investigating crimes and traffic accidents, enforcing state laws and local ordinances, responding to medical emergencies and all other incidents requiring police assistance. For more information regarding the University Police Department, click here. Education and Experience Entry to the first level with…

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