Lead Dispatcher / Night Shift Supervisor

JOB SUMMARY: Distribute and supervise breakdown work to Technicians based on technician’s skills, the urgency of a problem, aging of the problem, geography/distance of the customer, nature of the work, and other cost factors (e.g. gas, mileage, and parts). Owns calls received from beginning to end. Follows company policies, procedures, and practices related to dispatch. ESSENTIAL DUTIES AND RESPONSIBILITIES: Prioritize calls (incoming and backlog). Assign and dispatch technicians to mechanical breakdowns. Work with techs and Managers to address open breakdowns. Close all open breakdowns and send bill to customers when breakdown completed. Pull the work in progress report daily to make sure all breakdowns are closed and have all information (parts, labor, service call and fees) to be able to bill out the job to the customer. Respond to technicians and customers inquiries. Sort and file technicians paperwork and receipts. File system is weekly. 52 weeks. Upload ALL paperwork daily and/or weekly to the database (Dropbox) Payroll and audit of technician hours and paperwork. Consolidation of technicians accounts (gas credit cards and parts credit cards). Create and distribute required reporting (daily report, worksheet report, etc). Enter estimates, service orders to the Fullbay system. Collect from the job if applicable (comdatda, EFS check, credit card, T-check) Maintain proactive communication with customers regarding missed SLAs. On a daily basis, review all incomplete breakdown request. Maintain entry and verify nightly or daily “on-call” crew. Work with technicians and Managers to ensure preventative maintenance is completed on schedule for company work trucks and also for our customers trucks and trailers. Understand the geography of the market and understand the technicians. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Strong leadership and communication skills. Strong sense of urgency. Great computer (Excel/Outlook) skills. Ability to handle multiple tasks concurrently. Stay calm under pressure. Able to actively listen and demonstrate empathy. Highly organized and strong attention to detail. Excellent verbal and written communication skills. “Can do” attitude and demonstrated commitment to getting the job done. WORKING CONDITIONS: · It is a full-time position working from the company office in Peachtree Corners GA. Opportunity for growth based on employee performance and accuracy on tasks. · 4 days 12 hours shift. 48 Hours per week. 1 weekend day work. 3 days off. · Benefits company offers to employees after a trial period: -Health Insurance (Medical, Dental, and Vision) -Life insurance. -Short Time Disability. -401 K Matching Plan -Aflac (Life Insurance, Disability Insurance) -Paid Time off (5 days PTO first year with company and10 days PTO second year with company) Job Type: Full-time Pay: $55,000.00 per year Expected hours: 48 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance Schedule: 12 hour shift Every weekend Holidays Night shift if need it to cover for other shifts Education: Bachelor's (Preferred) Experience: Dispatching: 5 years (Preferred) Customer Service: 6 years (Preferred) Logistics or dispatch: 6 years (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Peachtree Corners, GA 30092 (Required) Ability to Relocate: Peachtree Corners, GA 30092: Relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $55,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Work Location: In person

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