Lead Dispatcher

Clever Air is a growing HVAC company looking for an experienced, organized, and dependable Lead HVAC Dispatcher / Customer Service Coordinator to join our team. This is an important position within our company. You will be responsible for managing the daily service schedule, coordinating technicians, communicating with customers, and helping keep our field and office operations running smoothly. The ideal candidate is confident on the phone, highly organized, comfortable multitasking, and understands that effective dispatching requires strong communication between the customer, technician, and office. Responsibilities Manage the daily service schedule for technicians Schedule and dispatch HVAC service calls using ServiceTitan Monitor technician schedules, locations, job status, and availability throughout the day Dispatch technicians based on location, skill level, urgency, availability, and job requirements Handle incoming customer calls and service requests Make outbound calls to customers for scheduling, follow-ups, estimates, maintenance opportunities, and additional service needs Communicate appointment times, schedule changes, delays, and updates to customers Maintain accurate customer and job information in ServiceTitan Review technician notes, recommendations, photos, estimates, and job information for completeness and accuracy Debrief technicians after service calls and ensure jobs are properly documented Make sure follow-up appointments, estimates, maintenance opportunities, and sold work are properly scheduled Monitor the day’s schedule and make adjustments when emergencies, cancellations, delays, or other issues arise Help keep technicians productive and their schedules running efficiently Resolve scheduling and customer-service issues before they become larger problems Maintain clear communication between customers, technicians, and management Assist with daily office operations and other responsibilities as needed ServiceTitan experience is strongly preferred. Candidates with hands-on experience using ServiceTitan for dispatching, scheduling, customer management, technician tracking, service calls, job notes, estimates, and follow-up are highly encouraged to apply. Candidates without ServiceTitan experience may still be considered if they have strong HVAC dispatching, scheduling, customer service, or service-industry experience and demonstrate the ability to learn new software quickly. Schedule Monday–Friday | 7:30 AM–4:00 PM The primary position is during normal business hours. There may also be an opportunity for additional commission-based outbound sales activity outside regular scheduled hours, subject to company policies and requirements. Qualifications Previous HVAC dispatch, HVAC office, service coordination, or similar experience preferred ServiceTitan experience strongly preferred Strong customer service and communication skills Excellent organizational and multitasking abilities Comfortable communicating with homeowners and HVAC technicians Ability to work in a fast-paced environment Strong attention to detail Comfortable using computers, scheduling software, and customer-management systems HVAC industry knowledge is preferred but not required for the right candidate Sales or outbound-calling experience is a plus Must be dependable, punctual, professional, and able to take ownership of responsibilities What We’re Looking For We’re looking for someone who can take ownership of the dispatch operation. The right person will: Keep the daily schedule organized and moving Communicate clearly with technicians and customers Anticipate scheduling problems and address them before they become bigger issues Follow through on customer and technician needs Be comfortable making outbound calls Keep accurate records and job information in ServiceTitan Understand the importance of technician productivity and customer satisfaction Work independently while being a strong part of the team Main…

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