Lead Dispatcher/Customer Service Representative

Customer Service Representative / HVAC Dispatcher Location: Vero Beach, FL Job Type: Full-Time | In-Person About the Position Do you excel at staying organized, solving problems, and keeping things running smoothly in a busy office? Are you someone who can think on your feet, communicate confidently with customers, and keep multiple priorities moving throughout the day? We are a growing HVAC company in Vero Beach, Florida, looking for a dependable, organized, and customer-focused individual to join our team as a Customer Service Representative / Dispatcher / Office Assistant. This position plays an important role in our daily operations, coordinating service appointments, dispatching technicians, communicating with customers, and assisting with office administration. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly. What You'll Be Responsible For: Manage incoming calls, assist customers, and schedule service appointments. Coordinate technician schedules and dispatch service calls efficiently throughout the day. Prepare work orders, purchase orders, service documentation, and other office paperwork. Monitor technician routes and help maximize daily scheduling efficiency. Communicate with customers regarding appointments, service updates, and follow-up needs. Address customer questions and concerns professionally while working toward positive resolutions. Process customer payments and maintain accurate records. Manage multiple phone lines while accurately documenting calls and customer information. Communicate with technicians and office personnel to ensure smooth daily operations. Assist with additional administrative duties as needed. What We're Looking For: The right person for this position is a strong communicator, a problem-solver, and someone who takes ownership of their responsibilities. Qualifications and Skills: Strong verbal and written communication skills. Professional telephone etiquette and the ability to remain calm when handling challenging customer situations. Excellent organizational skills and attention to detail. Ability to manage multiple phone lines while entering information accurately and in real time. Strong multitasking abilities and the capacity to prioritize competing demands. Confidence in handling customer service inquiries and making outbound calls when needed. Comfortable discussing services and assisting with sales opportunities over the phone. Ability to adapt quickly to schedule changes and shifting business needs. Good judgment and the ability to resolve routine problems independently. Excellent time management skills and a strong sense of accountability. A team-oriented attitude with a willingness to contribute ideas and improve office efficiency. Familiarity with the local Vero Beach and surrounding areas to assist with efficient technician routing. Previous HVAC industry experience is a plus, but not required for the right candidate. Willingness to participate in a rotating after-hours and weekend on-call schedule to coordinate and dispatch the on-call technician as service requests arise. What We Offer Competitive pay based on experience and qualifications. Paid holidays after 90 days of employment. 401K after 6 months of employment. Annual bonus opportunities. Vacation pay. The opportunity to become part of a growing company where your contributions make a difference. Who Will Thrive in This Role? This position is best suited for someone who enjoys staying busy, takes pride in keeping things organized, and understands the importance of excellent customer service. You should be comfortable making decisions, following through on tasks, and helping keep daily operations on track without needing constant supervision. If you're organized, dependable, customer-focused, and ready to take on an important role in a growing HVAC company, we'd love to hear from you! Employment Type: Full-Time Work Setting: In-…

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