Lead Dispatcher/Administrative Assistant

Job Description Seeking a dependable Dispatcher/Administrative Assistant for an office equipment and IT service company. This role is the primary point of contact for incoming calls and is responsible for scheduling and dispatching technicians while providing general administrative support. Responsibilities · Answer and manage a multi-line phone system · Dispatch and schedule technicians for copier, printer, and IT service calls · Communicate service details and updates to technicians and customers · Enter service calls, sales orders, and customer information · Process billing contracts, invoices, meter entries, and collections · Enter and research toner and supply orders · Process check and credit card payments · Handle email correspondence and data entry Qualifications · Strong phone and customer service skills · Ability to multitask and prioritize in a fast-paced environment · Proficiency with Microsoft Outlook and Excel · Strong attention to detail and organization · Dispatch or service coordination experience preferred Pay: $50,000.00 - $55,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Work Location: In person

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