Lead Dispatcher

About Highpoint Logistics Highpoint Logistics LLC is an Amazon Delivery Service Partner serving the Hollister area. We’re looking for a dependable, organized Lead Dispatcher to help coordinate daily delivery operations and support our growing team. The Lead Dispatcher will be a key link between company owners, dispatch staff, delivery drivers, and other operational contacts. This person will help keep routes covered, drivers informed, vehicles ready, and daily performance on track. The ideal candidate can read and interpret operational reports, recognize problems early, and communicate clear next steps. Responsibilities Dispatch and daily operations Lead daily dispatch activities, coordinating driver and route assignments and adjusting coverage when plans change Help ensure drivers have the information and support they need before, during, and after their routes Monitor route progress using available dispatch, GPS, and fleet management tools Respond to call-outs, late departures, route delays, breakdowns, delivery problems, and other day-to-day issues Keep clear records of dispatch decisions, route changes, incidents, and follow-up actions Communicate promptly with company leadership about operational issues that could affect safety, service, staffing, or delivery performance Coordinate with Amazon station contacts and other operational partners as needed Team leadership and communication Serve as a professional point of contact between company owners, dispatch staff, and drivers Help lead, train, and support dispatch staff as the team grows Share clear, timely updates with drivers about schedules, routes, procedures, and operational changes Help create and maintain driver schedules, identify coverage gaps, and coordinate schedule adjustments Support recruiting by reviewing applicants, conducting initial screens or interviews, coordinating onboarding, and sharing hiring recommendations with company leadership Coach employees on dispatch procedures and communication expectations, and raise performance or conduct concerns to leadership Help maintain a respectful, accountable, and safety-focused work environment Metrics and continuous improvement Review daily and weekly performance reports and understand what the results indicate Track key measures such as safety, on-time performance, route completion, attendance, delivery quality, and other company or Amazon performance indicators Identify patterns, performance concerns, and potential causes rather than simply reporting the numbers Summarize key results for company owners and recommend practical steps to address issues or improve performance Follow up on agreed action items and help assess whether changes are working Maintain accurate spreadsheets and records to support operational reporting and planning Safety, vehicles, and compliance Promote safe driving and follow company safety procedures Promptly report accidents, vehicle damage, safety concerns, customer issues, and other incidents to leadership Help coordinate vehicle availability, inspections, maintenance follow-up, and replacement vehicles when needed Ensure required dispatch and vehicle records are completed and maintained accurately Follow applicable transportation, workplace safety, company, and Amazon requirements Protect confidential employee, customer, and business information Qualifications Experience in dispatch, logistics, delivery operations, transportation, or a related field Previous experience leading, training, or coordinating a team is preferred Strong ability to read, interpret, and explain performance metrics, reports, and trends Strong organizational skills and the ability to prioritize several time-sensitive tasks Clear, professional communication skills in person, by phone, and through digital channels Comfortable handling calls from drivers, employees, customers, owners, and operational partners Proficiency with Microsoft Office, especially Excel, email, and shared documents Comfortable learn…

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