Lead Analyst, IT Vendor Management - P5

Job#: 3057159 Job Description: Enterprise Vendor Management Office – Operational Excellence & Governance Vendor Lead, Enterprise IT Vendor Management Location: Mississauga, Ontario, Canada | Job Grade: P5, Lead | Employment Type: Contract to hire Position Summary Reporting to the Senior Director, Enterprise IT Vendor Management Office (VMO) within Technology's Operational Excellence and Governance organization, the Vendor Lead, Enterprise IT VMO supports managed services and strategic technology supplier contract ecosystem. This role executes and matures vendor governance and accountability across managed services providers (MSPs) and strategic vendors, and is responsible for supplier performance, SOW development and oversight, commercial and contract management, risk management, financial management, compliance, relationship management and service optimization. The Lead, VMO is a key contributor to VMO's transformation from an administrative unit into a strategic engine for operational resilience and excellence, with an internal client-focused mindset. The Vendor Lead is Technology's embedded point of accountability for strategic vendor relationships by translating vendor performance into measurable improvements in service quality, delivery stability and cost outcomes for the Service Areas they support. This role owns the vendor accountability framework, drives remediation when performance slips and ensures Service Area clients have the leverage and evidence to hold vendors to committed outcomes. The successful candidate brings hands-on experience across the full range of vendor and procurement activities in vendor I&IT professional services contracts; analyzing pricing structures, evaluating fixed-price vs. T&M trade-offs, writing scope and acceptance criteria that hold up in delivery and reviewing SOWs and contracts with a technical eye. They're equally comfortable in detail and in front of senior leadership, translating vendor performance and delivery risk into insights executives can act on. You're low-ego, collaborative, and willing to do the heavy lifting required to help establish a best-in-class VMO. Key Responsibilities Vendor Management & Governance Execute and support enterprise-wide vendor management and governance frameworks for MSPs and strategic technology suppliers, including performance management, compliance, risk mitigation, and contract adherence. Manage key supplier relationships, serving as a primary point of contact for supplier performance, issue escalation, and day-to-day engagement. Support post-contract commercial management activities including cost optimization, value realization, vendor negotiations, performance management, and portfolio rationalization. Ensure adherence to vendor management policies, standards, and regulatory requirements across all managed services and supplier engagements. Manage the Contractual Change Control process, ensuring all Change Notices are commercially validated, competitively priced, and aligned with the Master Service Agreement. Conduct audits of vendor invoices against contractual rate cards, terms, and resource baseline models (RU/ARU) to identify overbilling, volume variances and value-for-money gaps. Drive and own the end-to-end enterprise governance framework, including contractual governance meetings/committees and Quarterly Business Reviews (QBRs) for strategic technology partners. Drive rigor in the post-governance cycle by ensuring all actions, issues, innovation commitments, and escalations are tracked to resolution, holding both internal stakeholders and vendors accountable. Critically evaluate vendor or internal business proposed scope, resource models, and technical approaches in SOWs and change notices, challenging assumptions where effort appears misaligned with complexity, business need, commercial structure or market norms. Service Performance & Operational Excellence Support an enterprise approach to service performance by tracking metrics, gover…

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