Laundry Linen Builder - Steamboat Springs Colorado

Position Summary The Linen Builder is responsible for receiving, organizing, inspecting, inventorying, and stocking clean linen for hotel and commercial property customers. This position plays an important role in ensuring customer orders are accurately prepared, inventory is properly maintained, and deliveries are completed on schedule. Responsibilities include administrative paperwork, email monitoring, customer communications, order building, inventory management, deep-clean processing, and assisting with laundry production and distribution operations. This position requires strong organizational, computer, customer service, and communication skills, along with the ability to work independently, manage multiple responsibilities, and maintain positive customer relationships. Essential Duties and Responsibilities1. Hotel Linen Receiving, Organization & Order Building Receive clean linen from the laundry production department. Inspect linen for cleanliness, quality, and proper presentation. Organize and stock clean linen into designated hotel racks and storage areas. Build and prepare hotel orders according to individual customer specifications. Verify order quantities and accuracy before orders are released for delivery. Pre-bag and organize linen for future customer orders. Ensure racks are properly stocked and ready for upcoming hotel orders. Identify shortages, damaged linen, and quality concerns and communicate them to management. 2. Linen Inventory & Supply Management Maintain accurate linen inventory for individual hotel and commercial property customers. Track incoming clean linen and outgoing customer orders. Monitor inventory levels and identify shortages or overstock situations. Perform routine inventory counts and reconcile discrepancies. Maintain accurate records of customer linen inventory. Monitor laundry and operational supply inventory. Communicate supply needs and assist with ordering or replenishment. Ensure adequate linen and supplies are available to meet customer demand. 3. Administrative Duties & Documentation Complete and maintain administrative paperwork related to daily operations. Record and maintain accurate soil and clean linen weight documentation. Complete deep-clean paperwork and processing records. Maintain accurate receipt documentation and organize receipts. Monitor incoming and outgoing emails throughout the workday. Review customer orders, requests, and operational communications. Use basic computer programs and company systems for data entry, documentation, inventory, and order tracking. Ensure paperwork and records are completed accurately and in a timely manner. 4. Customer Service & Relationship Management Provide professional, courteous, and responsive customer service. Monitor and respond to customer emails and service requests. Foster and maintain positive working relationships with hotel and commercial property customers. Communicate customer needs, special requests, and service concerns to the appropriate departments. Coordinate laundry needs and service requirements with customers. Follow up on order discrepancies, linen shortages, deep cleans, and delivery concerns. Demonstrate ownership and accountability when addressing customer concerns. Escalate customer complaints or service issues to management when necessary. 5. Deep-Clean Processing Coordinate and process deep-clean linen orders. Accurately count all linen received for deep cleaning. Document incoming and outgoing deep-clean quantities. Ensure linen is properly identified and separated for processing. Verify completed quantities and communicate discrepancies. Maintain accurate deep-clean paperwork and customer records. 6. Distribution & Route Assistance Assist drivers with route duties when needed. Help load, organize, and prepare customer orders for delivery. Assist with linen organization and customer order verification. Communicate delivery needs, shortages, or special requests to the distribution team. Provide support…

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