Laundromat Operations & Maintenance Manager

Laundromat Operations & Maintenance Manager We are a 20-year-old, family-owned, fully attended laundromat serving the Charlotte area and are looking for an Operations & Maintenance Manager to oversee the day-to-day operation of our store. Lead a Business—Don’t Just Manage a Store Are you the kind of person who enjoys leading people, solving problems, keeping things organized, and fixing things when they break? If so, we'd like to meet you. This is not a typical retail management position. Our Operations Manager is a hands-on leader who keeps the business running smoothly by leading a small team, delivering exceptional customer service, maintaining our equipment, improving daily operations, and ensuring our customers enjoy a clean, safe, and welcoming environment every day. If you enjoy variety, taking ownership, and making a visible impact on a business, this could be an excellent long-term opportunity. This position reports directly to the owner. Why You’ll Love Working Here Unlike large corporate companies, you’ll have the opportunity to make real decisions and see the direct results of your work. Every day is different. One hour you may be coaching an employee, the next helping a customer, troubleshooting a washer, improving a process, or ensuring our commercial laundry orders are completed on time. You’ll have the freedom to solve problems, improve operations, and help shape the future of the business. This position has the potential to expand to overseeing multiple locations. What You’ll Be Responsible For Delivering an Outstanding Customer Experience You’ll ensure every customer experiences a clean, friendly, safe and professionally operated laundromat by: Greeting and assisting customers Helping customers use washers, dryers and laundry card equipment Resolving customer concerns professionally Maintaining our high standards for safety, cleanliness and organization Creating a welcoming environment where customers enjoy doing business with us Lead and Develop Our Team You’ll supervise a team of 3–4 attendants and help create a positive, accountable workplace. Responsibilities include: Employee scheduling Hiring and onboarding new employees Training and coaching team members Monitoring performance Enforcing company policies consistently Leading by example Building a culture of teamwork, professionalism and accountability Oversee Wash-Dry-Fold Operations You’ll manage both individual customer orders and commercial laundry accounts by ensuring: High-quality standards Accurate order completion Efficient workflow Excellent customer communication On-time completion Perform Equipment Maintenance & Repairs This is one of the most important parts of the position. We’re looking for someone who enjoys hands-on work and has good mechanical aptitude. You’ll be expected to: Troubleshoot washers, dryers and related equipment Perform routine preventative maintenance Replace common components such as switches, valves, igniters and similar parts Use hand tools and small power tools safely and effectively Identify potential equipment problems before they become major repairs Coordinate larger repairs with outside service providers when appropriate Previous laundromat experience is not required, however, mechanical aptitude, curiosity, and a willingness to learn are essential. Manage Daily Operations You’ll also oversee many of the day-to-day business functions including: Inventory management Ordering store and vending supplies Petty cash accountability Vending inventory Store appearance Safety inspections Preventative maintenance schedules Process improvements Operational efficiency Schedule This is a full-time leadership position averaging 40–45 hours per week . Most shifts are worked alongside an attendant, but the position also includes 1–2 independent shifts each week , where you’ll oversee store operations, assist customers, and make decisio…

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