Language Access Partnerships Program Manager

Department: 11604 Enterprise Corporate - Language Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Weekdays. LAIS Enterprise Vendor Management Pay Range: $51.05 - $76.60 Major Responsibilities Lead the enterprise vendor management strategy and program for all language services vendors. Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors. Monitor vendor performance against established SLAs, quality standards, and contractual requirements. Drive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis. Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance. Develop and maintain vendor scorecards, performance dashboards, and regular business review processes. Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies. Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management. Manage vendor onboarding, credentialing, and ongoing compliance verification processes. Negotiate contracts, amendments, and service level agreements with vendor partners. Analyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact. Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management. Report on vendor performance, cost trends, and program effectiveness to AVP leadership. Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans. Education Bachelor's degree required in business, supply chain management, healthcare administration, or related field. Certification / License Vendor management, procurement, or contract management certifications preferred. Work Experience Typically requires 7+ years of progressive experience in vendor management, procurement, or healthcare contract management. Knowledge / Skills / Abilities Expert vendor management skills including selection, contracting, performance monitoring, and relationship management. Strong contract negotiation skills with experience managing service level agreements. Cost optimization and financial analysis skills including rate analysis and volume management. Vendor performance measurement skills with experience building scorecards and dashboards. Knowledge of healthcare vendor compliance requirements including credentialing and regulatory standards. Strong stakeholder management skills for coordinating across operations, legal, and procurement teams. Data analysis skills for vendor cost analysis, utilization reporting, and ROI assessment. Risk management skills for vendor compliance, contract compliance, and business continuity. Strong communication and negotiation skills for vendor interactions and leadership reporting. Project management skills for managing vendor onboarding, transitions, and program improvements. Preferred Job Requirements Education Master's degree in business administration, supply chain management, or healthcare administration. Certification / License Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), or similar credentials. Experience 7+ years of vendor management experience in healthcare with enterprise-scale program management. Knowledge / Skills / Abilities Experience managing language services vendor programs for large healthcare organizations. Experience with vendor risk management and business continuity planning. Knowledge of language services industry including interpreter agency operations and market dynamics. Experience with strategic sourcing and vendor portfolio optimization. Experience driving vendor quality improvement through structured performance management programs. Strategic Impact & Value Creation Innovation & Continuous Improvement Drive vendor management innovation including s…

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