Landscape Supply - Site Manager

Chips Groundcover serves as a premier source of landscaping supplies through multiple retail locations in West Michigan. We partner with residents, businesses, and contractors to create beautiful outdoor spaces and festive Christmas displays. If you are looking for a position that allows you to have flexibility in your schedule, the ability to outdoors and learning new skills, and you have a friendly demeanor and attention to detail, this position is made for you. Join our team today! We work in 2 primary seasons: Landscape Supply and Professional Christmas Lighting Installation. In the Spring and Summer we stay very busy serving customers by supplying landscaping goods (no back-breaking installation work!). In the Fall and Winter we serve clients with installation and takedown of amazing Christmas Light displays (we call them Christmascapes!). The work is split indoors and outdoors, is fast paced, and diverse. The Site Manager is responsible for the daily operations, safety, customer service, inventory management, equipment oversight, and team leadership of a landscape supply yard. This position ensures efficient operations while maintaining a safe, organized, and customer-focused environment. The Site Manager works closely with owners who are actively engaged in the operation and serves as the primary on-site leader and is responsible for achieving operational goals, supporting employees, and ensuring customers receive excellent service. Essential Responsibilities Operations Management Oversee daily yard, retail, and delivery operations. Ensure products are stocked, organized, and accurately displayed. Monitor material inventory levels and communicate replenishment needs. Coordinate incoming and outgoing deliveries. Maintain orderly, clean, and professional yard appearance. Ensure opening and closing procedures are completed properly. Assist with scheduling and staffing to meet customer demand. Team Leadership Lead, coach, and support yard and customer service employees. Train team members on company procedures, safety practices, and customer service expectations. Provide performance feedback and address performance concerns when necessary. Foster a positive and productive work environment. Assist with employee onboarding and training. Customer Service Ensure customers receive prompt, professional, and knowledgeable service. Resolve customer concerns and complaints effectively. Assist customers with product selection and project recommendations. Support sales efforts and help maintain strong customer relationships. Inventory & Material Management Monitor inventory levels of bulk materials, bagged products, hardscapes, and related supplies. Verify incoming deliveries and inventory transfers. Minimize product loss, waste, and shrinkage. Assist with inventory counts and audits. Ensure proper material storage and segregation. Equipment & Facility Oversight Monitor condition and utilization of loaders, forklifts, trucks, trailers, and other equipment. Coordinate routine maintenance and repairs. Report equipment issues promptly. Ensure facilities, bins, buildings, and grounds are maintained in safe condition. Monitor fuel, maintenance, and operating costs. Safety & Compliance Promote a strong safety culture. Ensure compliance with company policies and regulatory requirements. Conduct safety inspections and address hazards. Investigate incidents and assist with corrective actions. Ensure proper use of personal protective equipment (PPE). Administrative Duties Complete operational reports and documentation accurately. Monitor labor efficiency and overtime. Assist with budgeting and cost control initiatives. Maintain communication with ownership and management regarding operational issues, staffing needs, inventory concerns, and customer feedback. QualificationsRequired High school diploma or equivalent. Previous supervisory or leadership experience. Strong customer service skills. Ability to operate or learn operation of loaders, fo…

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