Key Holder/Sales Associate

ZWILLING J.A. Henckels - Wrentham Premium Outlets Starting at $19.00 to $21.00 per hour, contingent on experience Candidates who do not meet the qualifications for the Keyholder role may be considered for a Retail Sales Associate opportunity starting at $17.00 to $19.00 per hour, based on experience. Turn Your Passion for Food, Cooking, and Customer Service into a Career with ZWILLING ZWILLING J.A. Henckels, a global leader in premium cutlery, cookware, and kitchen products for nearly 300 years, is seeking energetic, customer-focused individuals to join our retail team at Wrentham Premium Outlets . Whether you're local to Wrentham or commuting from the Greater Boston or Greater Providence area, this is an opportunity to join a world-class retail brand in one of New England's premier shopping destinations. If you enjoy connecting with people, thrive in a fast-paced environment, and have a passion for food, cooking, and premium products, we'd love to meet you. We're seeking enthusiastic, customer-focused Retail Keyholders who thrive on building relationships, delivering exceptional service, and creating memorable shopping experiences. In this role, you'll help lead by example on the sales floor while supporting daily store operations, opening and closing procedures, merchandising, and sales performance. Whether you're demonstrating premium cutlery, cookware, or kitchen tools, you'll help customers find the right products while sharing your passion for cooking, innovation, and quality craftsmanship. If you're looking for a retail opportunity that combines your passion for cooking with a customer-focused environment, we'd love to hear from you. Join ZWILLING and help customers discover premium products that elevate their culinary experiences. What You'll Do: Deliver outstanding customer service and product knowledge to every shopper Drive sales and help achieve individual and store performance goals Open and close the store, following company policies and cash-handling procedures Support the Store Manager with daily operations and sales floor execution Demonstrate ZWILLING products and educate customers on features and benefits Maintain visual merchandising, product presentation, and store cleanliness standards Assist with inventory management, shipment processing, and stock replenishment Support promotional events, product demonstrations, and customer engagement activities Build lasting customer relationships through follow-up and CRM initiatives Serve as a role model for company values and customer service excellence What You Bring Previous retail sales experience; keyholder or supervisory experience preferred Strong leadership and customer service skills Excellent communication and interpersonal abilities A passion for cooking, food, or premium consumer products Ability to multitask and remain organized in a fast-paced environment Flexibility to work evenings, weekends, and holidays as business needs require Ability to stand and walk for extended periods during scheduled shifts Ability to lift up to 35 pounds and safely use a ladder as needed Applicants must be authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship. Why You'll Love Working at ZWILLING At ZWILLING, you'll represent premium brands with nearly three centuries of culinary heritage while working alongside a team that shares your passion for quality products, leadership, and exceptional customer experiences. Perks & Benefits Include: ✅ Starting at $19.00 to $21.00 per hour , contingent on experience ✅ Candidates not selected for the Keyholder position may be considered for a Retail Sales Associate role paying $17.00 to $19.00 per hour , based on experience ✅ Seven paid sick days per calendar year ✅ 50% employee discount on premium ZWILLING products ✅ Fun and engaging workplace with contests, incentives, and opportunities to earn products ✅ Medical, dental, and vision benefits for eligible employees. …

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