Key Account Success Manager

About Elevaris Medical Devices Tired of working at a " good" job? At Elevaris, our goal is not to be good, it's to be extraordinary. Extraordinary performance comes from extraordinary people. And the foundation for extraordinary people is extraordinary culture. Our values describe the behaviors that define our unique culture. They are what set us apart and what makes us trusted leaders in our field. Elevaris Medical Devices is leveraging a legacy of trust and expertise to usher in a new era of precision medical device development and manufacturing capabilities. We are development and engineering experts focused on delivering precision solutions to our medical device customers. Elevaris Medical Devices is one of the world's leading manufacturers of made-to-spec procedural needles. Beyond needles, we are also a Contract Development and Manufacturing Organization (CDMO) to industry-leading, multi-national healthcare companies, global original equipment manufacturers (OEMs), and emerging technology companies. We also distribute a wide range of complementary pharmaceutical products, surgical instruments, and medical supplies. Please note this is an onsite position in Wilmington MA ROLE PURPOSE The Key Account Success Manager owns the ongoing customer experience and operational account relationship for assigned strategic customers after programs enter steady-state production. As the primary point of contact, this role builds customer confidence through proactive communication, reliable execution, and transparent performance reporting. Working across Commercial, Supply Chain, Manufacturing, Quality, Engineering, and Program Management, the role translates customer demand into actionable internal priorities, facilitates issue resolution, and supports retention and growth of existing business. KEY RESPONSIBILITIES & ACCOUNTABILITIES Strategic Customer Ownership & Relationships Serve as the primary customer contact for assigned strategic accounts in steady-state production, building trusted relationships and understanding evolving customer needs Advocate for customers internally while balancing delivery, quality, capacity, and financial considerations with Elevaris business priorities Lead proactive customer communication regarding operational performance, emerging risks, program needs, and agreed actions Accountable for strong strategic account relationships, clear ownership, and customer confidence in Elevaris Forecasting, PO Coverage & Revenue Visibility Obtain and maintain customer forecasts and purchase order schedules; assess purchasing trends and communicate demand changes to Supply Chain Monitor purchase order coverage, backlog, and revenue versus plan for assigned accounts; flag gaps and risks to Production, Commercial, and Finance Support annual budgeting and revenue forecasting with accurate customer inputs and timely analysis of changing demand Accountable for reliable account-level demand visibility, PO coverage tracking, and proactive escalation of revenue risks Customer Commitments & Operational Coordination Coordinate customer setup, contract review, order confirmations, order fulfillment, and shipment visibility with account specialists and operational partners Work with Planning, Manufacturing, Shipping, and Supply Chain to clarify delivery commitments, address backorders, and communicate changes promptly Coordinate domestic and international shipment requirements and ensure required customer documentation is complete and accessible Accountable for timely customer-facing follow-through and coordinated execution of commitments within approved authority Performance Reviews & Business Insights Track and communicate account performance measures including OTD, OTIF, backlog, quality performance, and purchasing trends Lead preparation and delivery of Quarterly Business Reviews and other strategic customer meetings covering performance, forecasts, capacity, risks, and improvements Translate review outcomes into cross-function…

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