Key Account Sales Coordinator

Key Account Sales Operations Specialist ABOUT THE ROLE SANY America is seeking a Key Account Sales Operations Specialist to support its expanding key account business through accurate sales order management, equipment delivery coordination, forecasting, and inventory planning. Working closely with Key Account Managers, Sales Operations, Logistics, Service, Finance, and factory teams, this position helps ensure timely fulfillment of telehandlers and other equipment while delivering a consistent customer experience. With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase its market share. KEY RESPONSIBILITIES Sales Order Management Receive, review, and track orders from Key Account Managers; verify pricing, equipment specifications, quantities, delivery requirements, and approved payment terms. Compare customer purchase orders with quotations and agreements, resolving discrepancies before processing. Enter and maintain orders in applicable systems; communicate inventory availability, production status, lead times, and changes to Key Account Managers. Delivery, PDI & Invoicing Coordination Coordinate equipment allocation, pre-delivery inspections (PDI), required modifications, and shipment readiness with internal teams. Track delivery schedules, escalate delays affecting customer commitments, and support timely issue resolution. Coordinate with Finance on accurate, timely invoicing; maintain purchase orders, approvals, delivery records, and invoices. Sales Forecasting & Inventory Planning Consolidate forecasts from Key Account Managers; maintain realistic, expected delivery and invoicing dates. Reconcile forecasts against confirmed orders, available inventory, inbound shipments, and factory production schedules. Recommend replenishment quantities and configurations based on demand and customer requirements; monitor stock shortages, aging, excess inventory, and turnover. Coordinate factory orders and track production schedule changes and estimated arrival dates. Key Account Bids & Proposals Coordinate RFP, RFQ, and key account bid responses with the responsible Key Account Manager. Maintain requirement checklists, internal owners, document inventories, approval steps, and submission deadlines. Gather specifications, delivery commitments, warranty terms, and other inputs from Product, Service, Parts, Finance, Legal, and other stakeholders. Track clarifications and addenda, coordinate internal reviews and submissions, retain bid records, and transition awarded bids to order processing. HQ Coordination, Reporting & Customer Support Serve as a coordination point for factory and headquarters requests involving specifications, production priorities, order changes, and approvals. Maintain action trackers and follow up across departments to resolve outstanding matters and improve workflows. Prepare regular reports on open orders, delivery status, forecasts, inventory, and outstanding invoicing. Provide timely updates to Key Account Managers; proactively flag issues that may affect customer experience. REQUIRED QUALIFICATIONS Associate degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent relevant experience. Two or more years of experience in sales coordination, order management, logistics, inventory control, or a related operational support function. Experience maintaining detailed order records, coordinating across departments, and meeting time-sensitive deadlines. Strong Microsoft Excel and Microsoft Office skills, with the ability to reconcile, analyze, and communicate operational data. Ability to communicate professionally and accurately with internal stakeholders and customer-facing teams. PREFERRED QUALIFICATIONS Bachelor's degree in business, Supply Chain Management, Logistic…

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