Key Account Program Manager

The Key Account Program Manager (KAPM) is a key member of the AD&M Customer Excellence Team, responsible for driving customer experience and operational performance for assigned strategic accounts. The KAPM serves as the customer advocate and cross-functional integrator, connecting customer priorities with TE execution across Customer Service, Sales, Operations, Planning, Supply Chain, Product Management and other functions. The role proactively identifies risks, drives recovery and continuous improvement, and strengthens customer confidence through disciplined account and performance management. Please note: This position may involve working with technical data, technology, software/source code, hardware, or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations. Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate. If TE determines that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application. Job Requirements Serve as the Customer Excellence lead for assigned strategic accounts, providing visibility to customer priorities, commitments, risks and performance. Build strong customer relationships and lead regular performance, recovery and business-review activities. Monitor and improve key performance indicators, including On-Time Delivery, past-due backlog, backlog aging and recovery-plan performance. Own customer scorecards and performance reporting, reconcile customer and TE metrics, identify performance gaps, and drive corrective actions. Develop and lead formal customer recovery and Return-to-Green plans, establishing measurable actions, milestones, controls and accountability. Identify customer and supply risks early and mobilize cross-functional teams to implement mitigation and recovery plans. Lead critical customer escalations and recovery efforts, validating customer commitments, mobilizing the appropriate cross-functional teams, driving root-cause corrective actions, and ensuring sustainable improvement. Partner with Demand Management, Planning, Operations and Sales to align customer demand, forecasts, supply priorities and S&OP activities. Coordinate customer production-readiness and capacity assessments, partnering with manufacturing sites to identify operational risks and ensure timely closure of actions. Develop customer-specific analytics, burndowns and performance reporting while identifying opportunities to automate recurring analysis and improve visibility. Lead cross-functional continuous-improvement initiatives that strengthen the customer experience and make TE easier to do business with. Support customer-impacting changes, including product transfers, manufacturing relocations, ERP/system changes and other operational transitions. Drive clear ownership, accountability and follow-through across functions while serving as the voice of the customer within TE. What your background should look like Bachelor's degree or equivalent relevant experience. 3-5+ years of progressive experience in Customer Excellence, key account management, customer operations, supply chain, materials, program management or a related field. Demonstrated experience supporting large, complex and/or strategic customers. Strong customer relationship management and cross-functional leadership sk…

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