Key Account Order Processing Specialist (NetSuite / EDI)

Job Title: Key Account Order Processing Specialist (NetSuite / EDI) Role Overview We are seeking a structured, detail-oriented Key Account Order Processing Specialist to manage the end-to-end order entry workflow for our primary business clients. This position is 100% remote and open to candidates anywhere in the United States. Our core team and warehouse operations are proudly based in Pompano Beach, FL . In this role, you will be responsible for accurately managing large-volume business orders arriving in multiple formats ( PDF, Excel, and EDI via SPS Commerce ) and ensuring they are seamlessly executed within our ERP system, NetSuite . This is a mid-level role requiring prior experience with electronic order management systems, strong data integrity skills, and an authentic, helpful customer service mindset. Key Responsibilities Order Management & Processing: Accurately input, validate, and manage complex, high-volume orders from key accounts from receipt to system entry. SPS Commerce & EDI Maintenance: Monitor inbound order queues via SPS Commerce EDI and troubleshoot formatting or data transmission errors. NetSuite CSV Uploads: Utilize standardized Excel templates to perform bulk data uploads into NetSuite ERP , maintaining strict data accuracy. Client & Sales Rep Communication: Serve as a reliable point of contact for our key retail and distribution partners and in house sales team regarding order tracking, modifications, inventory availability, and delivery updates. Process Consistency: Follow structured work processes meticulously to eliminate data entry errors and maintain clean order compliance records. Required Qualifications & Skills ERP Experience: 1–3 years of hands-on experience utilizing NetSuite ERP (specifically order entry and CSV data import functions). EDI Proficiency: Practical experience navigating SPS Commerce or a similar retail EDI network. Excel Skills: Solid intermediate proficiency in Microsoft Excel (data cleaning, basic formulas, formatting large data sets for system uploads). Customer Service: Strong written and verbal communication skills; comfortable speaking openly and professionally with client buyers and logistics teams. Work Style: Exceptionally organized, methodical, and comfortable managing repetitive tasks with high precision under tight daily shipping deadlines. Position Details & Benefits Salary: $50,000 per year Job Type: Full-time, 100% Remote Health Insurance: Comprehensive healthcare coverage package. Retirement: 401(k) retirement plan with company matching. Paid Time Off (PTO): Generous paid time off and vacation days. Pay: $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: Remote

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