Key Account Manager

Pay: $40,000 - $45000 Per Year Location: Garner, NC About Us: Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA, MENA and APAC. Working from clinical development to commercialization, our end-to-end services remove barriers to launch, increase access and optimize brands. Capabilities span across consulting, communications, global supply chain, regulatory compliance, medical affairs, medical communications, medical information, field (msl, sales, virtual), access, agency, research, digital, and in-licensing. We have over 3.5K employees, $3 billion in annual revenue, over 200+ multinational partners, and deliver medications to more than 180 countries. Uniphar US operations include integrated services from Uniphar Clinical, Uniphar Logistics, Uniphar Medical, and Uniphar Commercial including Access and Supply chain. We deliver exceptional results driven by trust, innovation, and our patient-first culture. Check out our EVP and why you should work for us: https://uniphar.euwest01.umbraco.io/media/44rfphln/uniphar-pharma_evp_2024_pdf_v2.pdf US Uniphar Website: www.uniphar.us Why Join Us? Competitive salary Comprehensive benefits: health, dental, vision, 401(k) match, and more. A collaborative, flexible work environment that supports career growth. Opportunity to make a global impact in the dynamic life sciences industry. Role Purpose: The Key Account Manager is responsible for managing customer relationships, driving revenue growth, and ensuring the timely delivery of quotations, sourcing solutions, and customer support. The role acts as the primary point of contact for assigned accounts while collaborating with Procurement, Regulatory, Quality, Logistics, and Business Development teams to deliver an exceptional customer experience. Key Responsibilities Manage and develop relationships with assigned customer accounts to support retention and growth. Prepare accurate and competitive quotations in response to customer inquiries. Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity. Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures. Respond to customer inquiries, requests, and complaints in a professional and timely manner. Maintain customer and supplier data within company systems and ensure records remain current. Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements. Partner with Business Development to ensure a seamless transition of new customers into active accounts. Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment. Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement. Process or acknowledge customer inquiries within 24 hours. Undertake additional duties as assigned by management. Travel: Up to 20% Qualifications & Experience High School Diploma, GED, or equivalent qualification required. Minimum two years of experience in sales, account management, customer service, procurement, or a related commercial role. Excellent communication, negotiation, and relationship management skills. Strong organizational skills with attention to detail and the ability to manage multiple priorities. Proficiency in Microsoft Office applications and CRM/ERP systems a plus. Strong analytical and problem-solving capabilities. Must be able to travel to Mississippi for training. Core Competencies: Customer Focus Commercial Acumen Communication & Influencing Relationship Management Planning & Organization Results Driven Attention to Detail Teamwork & Collaboration Problem Solving & Decision Making Adaptability & Continuous Improvement Physical Demands: The physical demands described here are represen…

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