Job Title: Moving Coordinator & Customer Service

Job Overview As a Moving Coordinator & Customer Service professional, you’ll guide customers through the moving process, coordinate schedules and logistics, and keep shipments and service details organized from planning through delivery. You’ll work across customers, carriers, suppliers, and warehouse teams to resolve issues and keep orders moving. Your impact: Clear coordination helps customers stay informed and supports reliable, on-time order fulfillment. Key Responsibilities Daily Dispatch & Routing: Assign daily moving jobs to drivers and crews; optimize routes to ensure punctual arrival times. Real-Time Problem Solving: Act as the main point of contact for crews on the road, troubleshooting issues like traffic delays, truck breakdowns, or job extensions. Customer Support: Answer inbound phone calls and emails to address customer questions, confirm booking details, and resolve scheduling changes or complaints. Quality Check-Ins: Conduct "day-of" check-ins with clients to ensure their move is going smoothly and that crews are delivering top-tier service. Logistics & Tracking: Monitor the real-time status of moving trucks using GPS tracking software and update customers on estimated arrival times. Post-Move Administrative Work: Process customer payments, review driver manifests, and close out billing files accurately at the end of the shift. Duties Respond to customer questions, provide shipment updates, and coordinate moving and delivery schedules. Arrange transportation, freight, warehouse distribution, shipping and receiving, and order fulfillment; use transportation management systems (TMS) to track activity. Support purchasing, procurement, sourcing, pricing, supplier and vendor management, contracts, and negotiation. Maintain inventory control and records using inventory management systems, warehouse management systems, spreadsheets, Microsoft Office, and Excel; collect and analyze data to identify root causes and process improvements. Coordinate with warehouse operations on stocking, materials handling, demand and production planning, and shipping logistics; follow trade compliance and international trade regulations. Qualifications Required: Customer service experience, strong cross-functional communication, organization, and analysis skills; ability to manage changing priorities and handle customer concerns professionally. Preferred: Warehouse experience, warehouse management, materials management, inventory management, logistics, supply chain management, transportation planning, or practicing in a supply chain operations role. Familiarity with 3PL (third-party logistics), e-commerce, supply chain analytics, category management, profit and loss, material requirements planning (MRP), and AS400. Experience with Tableau, SQL, data analysis, data collection, or transportation management and inventory systems is helpful. Ability to perform manual handling; forklift experience and mechanical knowledge are assets. Pay: $18.00 - $24.00 per hour Expected hours: 20.0 – 35.0 per week Work Location: In person

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