Jewelry Store – Operations Manager (Retail Multi-Location)

Applicants must have previous jewelry retail experience. Applications from candidates without direct jewelry industry experience will not be considered. Mulu Jewellery is a family-owned business with over 30 years of experience, specializing in handcrafted, personalized jewelry designed and manufactured exclusively by us. Our passion for exceptional craftsmanship and distinctive design has taken us across the globe to source the world’s finest gemstones, which are then meticulously crafted in Italy to create timeless, high-quality pieces. Our hallmark is personalized birthstone jewelry, each piece designed to celebrate personal connections and life's special moments. Nothing says 'I know you' like a handpicked, custom-designed birthstone piece, whether it’s a ring, necklace, or bracelet, all crafted with care and precision. At Mulu, we believe jewelry is more than an accessory, it’s a way to express individuality and commemorate milestones. Our Prestigious Locations: Scarborough Town Centre ( Flagship Store ) Square One Shopping Centre Oshawa Centre Upper Canada Mall Oshawa Centre Erin Mills Town Centre Luxury Jewelry Operations Manager – Multi-Location Mulu Jewelry | Greater Toronto Area Location: GTA (Travel required between all Mulu Jewelry locations) Employment Type: Full-Time Compensation: Competitive Salary + Performance Bonus About Mulu Jewelry Mulu Jewelry is a rapidly growing fine jewelry brand specializing in custom jewelry, natural diamonds, lab diamonds, Moissanite Diamonds, and exceptional client experiences. With multiple locations across the Greater Toronto Area, we are committed to delivering luxury, craftsmanship, and personalized service while maintaining the highest operational standards. As we continue to expand, we are seeking a highly organized, hands-on, and experienced Luxury Jewelry Operations Manager to oversee the operational excellence of our retail network. Our Locations Scarborough Town Centre (Flagship Store) Square One Shopping Centre Oshawa Centre Upper Canada Mall Erin Mills Town Centre Markville Shopping Centre Role Overview The Luxury Jewelry Operations Manager will be responsible for ensuring operational consistency, accountability, and excellence across all Mulu Jewelry locations. This role combines leadership, field operations, team development, inventory control, repair coordination, and performance management. The ideal candidate thrives in a fast-paced luxury retail environment and possesses the ability to motivate teams while implementing systems that support growth. Reporting directly to ownership, this individual will play a critical role in scaling the organization and elevating the Mulu Jewelry experience. Key ResponsibilitiesMulti-Location Operations Leadership Conduct regular visits to all Mulu Jewelry locations to ensure operational excellence. Ensure company standards and procedures are consistently executed. Monitor opening and closing procedures across all stores. Maintain luxury presentation standards, merchandising, and overall store appearance. Identify operational inefficiencies and implement solutions. Team Leadership & Development Recruit, interview, and assist in hiring high-performing team members. Coach, mentor, and develop store teams to maximize performance. Conduct regular performance evaluations and provide constructive feedback. Foster a culture of accountability, professionalism, and excellence. Support onboarding and ongoing employee development. Sales Performance & KPI Management Monitor sales performance across all locations. Track and analyze key performance indicators, including: Sales versus targets Appointment bookings Custom order conversions Financing presentations Average transaction values Team productivity Develop action plans to improve underperforming locations. Collaborate with ownership on sales initiatives and promotional strategies. Inventory Management Oversee inventory control procedures across all locations. Conduct…

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