IT Vendor & Service Delivery Manager (IT Staff Specialist)

Open Recruitment Position Specific Recruitment This is a position specific recruitment and is open to anyone who meets the minimum and selective qualifications* listed below. If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver’s license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland’s toll roads then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT). MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission—connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses! The Maryland Department of Transportation, The Secretary’s Office (MDOT TSO), is seeking an IT Vendor & Service Delivery Manager (IT Staff Specialist). This position serves as a crucial link between airport business objectives and IT service provision focusing on contract performance, vendor oversight, and contract enforcement combining organizational requirements with technology solutions. The IT Vendor & Service Delivery Manager provides direct support to the Maryland Aviation Administration (MAA) IT Chief of Strategy & Operations for advancing enterprise IT initiatives and contract support activities. The incumbent supervises the effective delivery of technology services and capital technology projects essential to fulfilling the MAA’s mission. Responsibilities include but are not limited to the following: Proactively manage and evaluate IT vendor performance against contractual Service Level Agreements and operational benchmarks. Lead regular business reviews, resolve service delivery escalations, and enforce contractual accountability. Translate business requirements into a clearly defined scope with precise technical specifications, ensuring that procurements for technology goods and services accurately reflect organizational needs and support effective, informed decision-making. Ensure all IT service delivery activities comply with applicable laws, policies, and contract and contract requirements. Proactively identify vendor non-compliance and initiate timely corrective actions. Manage technology improvement projects supporting MAA’s capital improvement program by defining and controlling project scope, monitoring schedules and milestones, and managing expenditures within approved budget allocations. Drive strategic alignment, cross-departmental communication, and operational continuity across airport stakeholders, vendor partners, and internal contract administration. The current vacancy exists at MDOT MAA, in the Office of Transportation Technology Services (OTTS), at the Kauffman Building, which is located in Linthicum Heights, MD. (Anne Arundel County). This position may allow a hybrid work schedule, including telework and required on-site work hours. MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Qualifications MINIMUM QUALIFICATIONS: Education : Bachelor’s degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology related field to include course work in systems analysis and applications programming using generally accepted computer programming languages or in operating systems and data communications technology. Experience: One (1) year of experience designing, developing, testing implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers. Selective Qualification: At least one (1) year of experience in IT vendor contract man…

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