IT Support Technician

Description: ClearFreight is seeking a skilled IT Support Technician with proven expertise in Customs Compliance systems to join our growing Technical Support team. This role serves as a key point of contact for resolving technical issues related to Customs EDI transmissions, CargoWise operations, and IT infrastructure. The ideal candidate brings a blend of hands-on technical support experience, knowledge of international trade systems, and the ability to communicate effectively across departments in a fast-paced logistics environment Essential Job Functions: Coordinate with ABI Representatives to troubleshoot and resolve customs- related issues, including Entry Summary, Cargo Release, AMS, AES, Shipping instructions (SI), and eAWB/FWB transmissions Support and troubleshoot ACI (Canada) and AFR (Japan) manifest transmissions to ensure timely and accurate customs compliance Serve as the first point of contact for all IT service request related to hardware, software, network connectivity, mobile devices, and VoIP systems Install, configure, and troubleshooting PCs, printers, servers, phones, and network devices across local and remote sites Organize and maintain IT inventory, including hardware and software license tracking, and assist with deployment and retirement of devices Support employee onboarding and offboarding by preparing IT resources and access permissions Perform network administration tasks, including configuration and installation of network devices, and Tier 1 troubleshooting of connectivity issues Maintain and update IT asset inventories, software licenses, and hardware lifecycle records Participate in IT and compliance-related projects to strengthen system reliability and user experience Requirements: Bachelor's degree in computer science, information technology, or related field; or 4+ years of equivalent hands-on experience in system/network administration and IT support Minimum 1-3 years of experience supporting customs systems and compliance environments within logistics, freight forwarding or related industries Hands on experience with CargoWise Next including import/export modules, EDI integration and system, troubleshooting Strong understanding of U.S. Customs processes, ACE portal, ABI, ACI (Canada), AFR (Japan) and related data transmission protocols Skilled in troubleshooting EDI message errors and ensuring compliance across multiple authorities Excellent problem solving, analytical, and communications skills with a customer focused approach Strong verbal and written communication skills to effectively guide users and document technical solutions Demonstrated proficiency in Windows 11, macOS, Microsoft 365, Active Directory, VMware (ESXi/vCenter), and network security principles Working Knowledge of LAN/WAN infrastructure, IP networking, VoIP systems subnetting, and routing protocols Ability to work both independently and collaboratively in a fast-paced environment Physical ability to lift up to 50lbs and perform extended periods of standing or sitting as required

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