IT Support Specialist – Warehouse Operation

Overview We are seeking a skilled and proactive IT Support Specialist – Warehouse Operations to provide efficient, high-quality IT support services tailored to meet users' needs within our region, enhancing collaboration and productivity while supporting the company's global goals. We are expanding our service scope to support e-commerce warehouse operations - a high-volume fulfillment environment requiring dedicated on-site IT coverage across US warehouse sites . Key Responsibilities Network Support & Site Monitori ng • Perform multi-point network testing across the warehouse floor: wired and wireless signal strength, speed, and stability • Test mobile data connectivity across multiple carriers on PDAs at different warehouse zones as required by operations • Troubleshoot wired and wireless network connectivity issues; escalate to Network Infrastructure department with structured fault descriptions including ping/trace output and scope definition • Coordinate wired port additions, AP placements, and camera endpoint requests with business planning and infrastructure teams • Monitor and maintain security camera NVR systems to ensure continuous functionality during operational hours • Ensure server room peripheral systems remain operational and fully functional during business operatio ns Routine Inspections & Preventive Maintena nce • Conduct weekly and monthly site inspections of server rooms and IT infrastructure • Perform hardware health checks on warehouse IT equipment and escalate findings proactively • Maintain IT asset inventory: device requests, allocation, damage assessment, decommission, and retirement workflows Day-to-Day Warehouse IT Support • Serve as the first point of contact for all IT incidents and service requests submitted via the ticketing system • Troubleshoot and resolve issues with warehouse-specific hardware: PDA/handheld scanners, barcode readers (Honeywell, Zebra), label printers, ruggedized devices, and WMS terminals • Support, configure, and perform firmware upgrades on PDA devices - including local upgrades and SD card-based methods • Manage PDA network onboarding: collect MAC addresses, submit whitelist requests, and coordinate production network access • Support sorting machine daily network faults and assist with installation and configuration • Troubleshoot and calibrate electronic weighing scales used in fulfillment operations • Support industrial PCs (IPC): system wipe, OS reimaging, and PXE boot configuration • Resolve printer faults, including paper tray selection errors, USB recognition failures, and driver installation （including remote installation without admin rights） • Troubleshoot Windows issues, including BSOD recovery, AHCI mode configuration, KMS activation, and OS level problems • Support end-user devices: desktops, laptops, monitors, and peripherals • Diagnose and resolve video conferencing audio/video related issues • Remote remediation and troubleshooting through VPN connectivity• Support collaboration platform issues: version management, reinstallation, and configuration cache clearing • Assist in maintaining our server room infrastructure (Network, Power & UPS, HVAC) Ticketing, Documentation & Asset Management • Log all support requests and resolutions in the IT ticketing system - no informal support without a ticket• Track time and effort against all tickets and tasks to support business review reporting and charge back • Maintain and contribute to the warehouse IT knowledge base and FAQ documentation • Process device requests through the asset management system: approvals, allocation, and delivery to end users• Handle damaged device workflows: assess repair value, coordinate returns, and initiate retirement/recycling Data Security & Device Decommission • Follow data security protocols strictly: ensure all user data is wiped before any device is shipped or transferred• Perform full disk wipes on Windows and macOS devices; remove and handle hard drives separately when a remote…

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