IT Support Specialist (Mandarin Speaking)
CTS Global Logistics (Canada) IncJob Overview
We are hiring a bilingual IT Support Specialist based in Toronto to deliver end-to-end technical support for employees across North America. The role primarily focuses on day-to-day IT operations and desktop issue resolution, to ensure the security and stability of core IT systems including Microsoft email, corporate network, and endpoint protection.
Key Responsibilities
1. Provide
...
day-to-day hardware and software technical support for internal staff; assist with installation, configuration, testing and ongoing maintenance of IT systems. Proactively monitor system performance and identify potential issues in advance. Collaborate with senior engineers to execute system upgrades, technical enhancements and IT projects. Document technical procedures, user manuals and employee guides.
2. Handle full-lifecycle support, maintenance and troubleshooting for Office 365, Exchange and Outlook email systems. Enforce corporate email security policies, including spam filtering, malicious attachment blocking and email compliance control to maintain stable and secure corporate email services.
3. Manage corporate endpoint security: monitor endpoint security baselines and protection status, regularly verify data backup integrity. Deploy, update, maintain policies and troubleshoot endpoint antivirus software (Norton preferred). Conduct company-wide security awareness training to guide employees on phishing email identification and proper handling/storage of sensitive files, mitigating corporate data breach risks.
4. Perform daily maintenance for Windows and Mac endpoints. Resolve installation, compatibility and error issues for Office 365 and common business applications. Drive regular endpoint security patching and system optimization to keep workstations compliant, stable and secure.
5. Deliver 24/7 responsive desktop support for North America remote employees, covering system crashes, software errors, hardware failures, account permission issues and more. Independently troubleshoot and resolve endpoint incidents, document root causes, resolutions and preventive measures into the knowledge base to continuously improve operational efficiency.
6. Complete additional IT operations, project support and technical assurance tasks assigned by supervisor.
Requirements
1. Bachelor’s degree or above in Computer Science, Information Technology or related field, or equivalent hands-on IT experience. 1–2 years of working or internship experience in IT support / desktop support.
2. Proficient in Microsoft 365 ecosystem including Intune, Purview, Exchange, SharePoint.
3. Strong hands-on experience supporting both Windows and Mac OS. Solid understanding of TCP/IP, LAN, VPN and basic networking concepts.
4. Experience deploying and managing enterprise antivirus software; familiarity with Norton suite is preferred.
5. Excellent English & Chinese, able to communicate technical matters smoothly with overseas employees and external vendors.
6. Strong logical thinking, independent troubleshooting and post-incident review capability, good teamwork and execution skills.
Preferred Qualifications
1. CompTIA A+, Microsoft 365 certifications, familiarity with ITIL framework.
2. Experience in bulk deployment & management of Windows and Mac endpoints in large organizations.
3. Basic database knowledge and foundational SQL skills.
4. Basic understanding of AI office tools and AI operations scenarios.
5. Experience in any one of cross-border e-commerce, overseas logistics & warehousing, international trade or supply chain industries, or basic familiarity with any of the OTWB system is preferred.
职位类型：全职
薪资： $48,000.00至$55,000.00（每年 ）
Work Location: 现场办公