IT Request Processing Technician #283

Summary The Senate Sergeant at Arms is seeking a IT Request Processing Technician. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties Reviews, processes, and tracks IT procurement requests for accuracy, funding, documentation, and policy compliance. Creates and manages purchase requisitions, purchase orders, change orders, and contract-related orders for IT products and services. Reviews and processes invoices and resolves procurement, billing, and payment discrepancies. Provides customer support and guidance for standard, specialized, and non-standard technology purchases. Coordinates technology procurement for Senate Media Centers and SAA Office Automation requirements. Collaborates with internal teams, Senate offices, and vendors to resolve issues, improve processes, support system testing, and maintain procedures. Performs other duties as assigned. Requirements Conditions of employment For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL. Qualifications Other Duties/ Responsibilities Initiates and manages procurement activities for approved IT equipment, software, and services and provides customer support for specialized or non-standard technology purchases. Reviews requests for accuracy, funding, documentation, and applicable requirements; coordinates with customers and internal stakeholders to resolve discrepancies; and supports accurate and timely processing throughout the procurement and payment lifecycle. Required Work Experience 1–2 years of relevant experience in procurement, financial processing, IT request management, customer service, administrative operations, or a related field. Required Special Skills/ Knowledge Ability to review detailed requests, financial information, quotes, invoices, and supporting documentation for accuracy and completeness. Knowledge of or experience with purchase orders, purchase requisitions, invoice processing, procurement workflows, or eProcurement. Strong customer service and communication skills with the ability to explain requirements and resolve issues with customers and stakeholders. Ability to manage and track multiple requests and priorities in a deadline-driven environment. Experience using Microsoft Excel and other Microsoft Office applications. Ability to learn and apply organizational policies, procedures, funding requirements, and technology procurement processes. Ability to learn and effectively use internal financial, procurement, and asset management systems. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Working Conditions Work is performed in an office environment, with frequent computer and system use to process procurement requests, purchase orders, invoices, and documentation. Work requires regular interaction with internal customers, Senate offices, vendors, and cross-functional SAA teams, often involving problem-solving, issue resolution, and coordination of procurement activities. Work may involve periods of time-sensitive tasks, high-volume transaction processing, and handling multiple concurrent requests that require accuracy, attention to detail, and adherence to procurement policies. Work requires occasional onsite visits or coordination for technology procurement related to Senate Media Centers or Office Automation projects. Work requires the ability to communicate clearly and professionally, both verbally and in writing, in a customer service-oriented environment. Work requires the incumbent to be able to sit or stand for ext…

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