IT Project Manager

Position Summary Morris Business Solutions is seeking an experienced and technically capable IT Project Manager to join our MBS IT division. This position will manage MSP client onboardings, hardware deployments, VoIP implementations, infrastructure upgrades, and other internal and client-facing IT projects. The IT Project Manager will coordinate clients, technicians, vendors, carriers, procurement, and internal teams to ensure projects are completed accurately, on time, and within the approved scope. The ideal candidate will combine strong project management and communication skills with enough technical knowledge to evaluate client needs and help engineer practical, supportable solutions. About Morris Business Solutions Morris Business Solutions provides complete technology solutions to organizations throughout North and South Carolina, including: Managed IT services Cybersecurity Microsoft 365 and cloud solutions Computers, servers, and networking Business telephone systems Copiers, printers, and document solutions As a family-run company, we value our employees, encourage professional growth, and are committed to providing excellent service to our customers. Key Responsibilities Project Management Manage IT projects from sales handoff through completion and client acceptance. Review scopes, quotes, equipment lists, labor estimates, and technical requirements. Create project plans, timelines, milestones, and resource assignments. Coordinate technicians, engineers, vendors, carriers, procurement, sales, and clients. Track project progress, labor, budgets, risks, and outstanding tasks. Lead kickoff, status, and closeout meetings. Identify scope gaps, technical risks, delays, and change-order needs. Provide regular updates to clients, leadership, and internal teams. Ensure completed projects are documented and transitioned to support. MSP Client Onboarding Lead new managed services client onboardings. Coordinate information, credentials, licensing, vendor access, and documentation collection. Work with clients and previous IT providers to support an organized transition. Coordinate deployment of MBS IT monitoring, security, backup, remote-access, and support tools. Document users, devices, servers, networks, Microsoft 365 environments, vendors, and applications. Identify security concerns, outdated equipment, licensing gaps, and immediate remediation needs. Set expectations regarding timelines, responsibilities, support procedures, and next steps. Complete the final handoff to the MBS IT support team. Hardware and Infrastructure Projects Manage workstation, server, firewall, network, wireless, and hardware deployment projects. Coordinate equipment ordering, staging, configuration, installation, and testing. Confirm equipment compatibility with the client’s environment and business requirements. Coordinate user scheduling, data migration, profile setup, software installation, and device replacement. Minimize disruption to client operations during implementation. Ensure equipment is inventoried, labeled, documented, secured, and properly supported. Verify successful operation and obtain client approval before project closure. VoIP Onboarding and Implementation Manage new and existing client VoIP implementations. Gather requirements for users, extensions, phone numbers, call flows, auto attendants, hunt groups, voicemail, paging, and faxing. Coordinate number porting, carrier communication, temporary numbers, equipment, and installation scheduling. Work with clients to design call flows that support their business operations. Identify network, firewall, cabling, bandwidth, switching, and power requirements. Communicate timelines, carrier dependencies, client responsibilities, and possible service interruptions. Coordinate testing, training, cutover, issue resolution, and client approval. Document the completed VoIP system and transition it to support. Solution Engineering and Technical Discovery Participate in client discov…

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