IT Order Management Leader– 1099 Contractor, Austin, TX

IT Order Management Leader– 1099 Contractor, Austin, TX (or Texas preferred) Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. Position Overview Lead the client’s IT order management operations from expense request and SAP shopping cart creation through purchase order issuance, fulfillment, invoice tracking and timely closure. Own service performance and lead automation of manual activities. Simplify workflows, reduce cycle time and remove lifecycle blockers while maintaining transaction accuracy and a complete audit trail. Process scope Expense request approval validation SAP shopping cart creation purchase order creation and release order tracking fulfillment and receipt confirmation invoice tracking and exception resolution order closure. Execute transactions within delegated access and the client’s approval matrix. Coordinate with authorized procurement and finance teams for purchase order release, invoice posting and payment; retain accountability for follow-up and escalation through closure. Responsibilities Lead daily operations: allocate work, plan capacity, monitor queues and coach the team. Establish clear ownership, backup coverage and escalation paths for each process stage. Manage expense requests: validate business justification, supporting documents, budget codes and required approvals before progressing requests. Resolve missing information with requestors and approvers. Oversee SAP shopping carts: ensure accurate item or service descriptions, quantities, pricing, account assignments, delivery details and supporting references. Track approval status and correct rejected or incomplete submissions. Manage purchase orders: ensure timely PO creation and authorized release against approved requirements. Validate supplier details, commercial terms and order references; coordinate amendments and cancellations with procurement. Drive fulfillment: track supplier acknowledgment, committed delivery dates and outstanding items. Resolve delivery delays, partial fulfillment and discrepancies with suppliers, IT teams and business requestors. Confirm receipt: ensure goods receipts or service entry confirmations are recorded by authorized owners after delivery or service acceptance. Maintain evidence of fulfillment and reconcile open quantities. Track invoices: follow invoices from receipt through processing and payment status with accounts payable. Coordinate resolution of PO, receipt, price or quantity mismatches, blocked invoices and missing documentation. Automation and process leadership Own closure discipline: review aging requests, open POs and outstanding invoices. Close completed orders only after required fulfillment and financial checks; resolve residual balances and cancellations under client policy. Lead client governance: run operational reviews, publish performance dashboards and communicate risks with named owners and recovery dates. Escalate dependencies before they cause missed commitments. Maintain process controls: enforce approval limits, segregation of duties and complete transaction records. Keep SOPs current, conduct quality reviews and support audits with traceable evidence. Own the automation roadmap: identify repetitive activities such as request validation, status tracking, reminders, reconciliation and reporting. Prioritize opportunities by effort saved, cycle time impact and implementation feasibility; partner with technology teams to deliver and sustain automation. Remove lifecycle blockers: map handoffs and approval dependencies, identify bottlenecks and use root cause analysis to…

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