IT Operations US & Canada Business Relationship Manager

Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can either be based at our Burlington, ON or Calgary, AB facility and offers benefits from day one. The expected annual salary range for this role is $144000 - $181000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: The IT Operations Business Relationship Manager (BRM) serves as the primary IT business partner for Electrical Sector PCS plant leadership across the U.S. and Canada. This role translates business strategy and operational priorities into reliable, digitally enabled solutions that improve plant performance, stability, and efficiency. The BRM drives operational excellence by applying Lean and Six Sigma principles to business processes, technology adoption, and continuous improvement initiatives. The role ensures technology investments deliver measurable business value while supporting reliable shop-floor operations across the PCS U.S./Canada region. As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology priorities. The role also owns the integrity of the digital thread across platforms , enabling seamless end-to-end data flow, greater visibility, and data-driven decision-making across the business. Job Responsibilities: Serve as the primary point of accountability for IT outcomes supporting PCS U.S. and Canada operations across manufacturing, supply chain, engineering, quality, commercial, and service functions. Own technology-enabled operational outcomes across PCS plants, ensuring IT investments and solutions improve productivity, quality, reliability, customer experience, and overall business performance. Drive operational efficiency, stability, and scalability by applying Lean, Six Sigma, and continuous improvement principles to digital workflows and technology-enabled processes. Maintain a strong presence in manufacturing facilities and on the shop floor to develop a deep understanding of operational challenges, business priorities, and opportunities for process improvement and digital enablement. Maintain the integrity of the digital thread by ensuring alignment and data continuity across design, manufacturing, supply chain, commercial, and service systems, enabling end-to-end visibility, traceability, and data-driven decision-making across the value chain. Drive plant-level IT execution across ERP, MES, shop-floor technologies, infrastructure, cybersecurity, end-user computing, and operational technology environments to support business objectives and operational continuity. Proactively identify, triage, escalate, and drive resolution of IT issues affecting plant performance, manufacturing execution, data integrity, customer commitments, or business continuity. Collaborate with Plant Managers, operations leaders, SIS resources, and finance partners to evaluate technology investments and provide recommendations that support annual profit planning, operational contribution targets, and strategic business objectives. Develop and defend business cases, including Capital Authorization Requests (CARs), funding requests, budgets, operational contribution (OC) commitments, ROI analyses, and benefits realization plans to secure appropriate investment and resources. Partner with PCS leadership to identify, qualify, and prioritize business demand based on strategic alignment, operational and digital impact, value realization, and expected business outcomes. Translate regional and plant requirements into prioritized PCS portfolio roadmaps that improve performance, efficiency, and growth. Collaborate with Capability Leaders, Program Manager…

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