Job Title: IT Operations Supervisor

Department: Information Technology

Reports To: VP, Information Technology

FLSA Status:  Exempt

Travel:    Up to 20%

Job Summary

The IT Operations Supervisor role is responsible for providing professional and technical support for the Company in the following areas: basic system administration, network administration, and cloud administration. This position involves system administration for workstations, servers, and various network and infrastructure devices, encompassing installation/imaging, patching, maintenance, and troubleshooting of systems on the required Operating System.

• Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds companywide objectives.
• Provide comprehensive help desk administration, assisting end-users across all company locations with day-to-day technical issues and inquiries.
• Ensure all servers, workstations, and various network and infrastructure devices follow security and compliance requirements; perform configuration changes; conduct log analysis; and assist in system hardening and endpoint security compliance.
• Deploy, manage, maintain, and troubleshoot systems in the following environments: software distribution and management tools, directory structure management, virtualization infrastructure, storage arrays, endpoint security servers, and databases. Manage, maintain, and troubleshoot network systems, servers, and devices; provide end-user support and technical assistance for software and equipment. Work with third-party services, vendors, and Information Technology (IT) team members to deliver effective support services; assist in creating new user accounts and providing training.
• Take ownership of the onboarding, offboarding, and employee change request processes for the IT department. 
• Create new user accounts including Active Directory and Phone/Voicemail setup.
• Administer Microsoft (MS) Windows Server and Active Directory (AD) environments; design, plan, and maintain local area network/wide area network infrastructure.
• Support phone systems and maintain orderly documentation; generate reports for management to track system performance.
• Manage software licenses and backup systems to ensure data integrity and compliance.
• Maintain workstation hardware and software to ensure smooth operations.
• Address network, systems, help desk, and software issues promptly, seeking assistance from other IT members when needed.  Support the audit process and implement audit report recommendations
•  Administer and support Altor SharePoint sites.
• Be available on-call 24/7 for IT support as needed.
•  All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirement/Work Experience

• Bachelor’s degree in Computer Information Systems or Computer Engineering from accredited college/university or equivalent combination of training and experience.
•  At least 2 years of leadership experience is preferred.
•  At least 5 years of experience in Systems Administration.
•  Ability to travel to sites for support or project deployment, as needed.

Computer Skills

To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint.

Must possess expert knowledge in computer networking and IT hardware management including but not limited to routers, switches, access points, wired and wireless connections, LAN, WAN etc. 

Core Values

Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
• Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
• Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
• Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
• Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.

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