IT Operations Manager

Job Name:  IT Operations Manager

Job Reports To:  Chief Information Officer 

Department:  Information Technology

FLSA Status:   Salaried Exempt

Schedule:   Monday – Friday, 8:00 am to 4:30 pm

There is some work from home flexibility to be determined by the manager; however, this is not a full-time remote position and requires working in the Nashville, TN office two days per week or as needed. 

Job Description:

The IT Operations Manager is responsible for the coordination, negotiation, review, and administration of contracts and service agreements within the Information Technology department. This role will ensure all IT-related contracts are executed efficiently, comply with internal policies and external regulations, and align with the organization's goals and budgetary constraints. It also includes assisting the CIO with the tracking of annual budgets and contract costs. This person will also assist in summarizing the status of projects both outsourced IT and strategic technical projects or internal projects that support the IT department. 

Responsibilities:

Contract and Vendor Management

• Draft, review, and negotiate IT-related contracts, including software licenses, hardware purchases, SaaS subscriptions, service agreements, and consulting contracts.
• Maintain an organized repository of executed contracts, amendments, renewals, and expiration dates.
• Monitor and track contract lifecycle milestones such as renewal dates, termination options, and compliance deliverables.
• Ensure all contracts are routed for appropriate legal and executive approvals.
• Coordinate with internal stakeholders to evaluate and select vendors for IT solutions and services.
• Establish and maintain vendor performance evaluation procedures.
• Facilitate vendor onboarding, including collecting documentation such as NDAs, compliance statements, and background checks as required.

Financial Administration

• Work closely with the CIO and Finance and Accounting  to validate IT purchase requests, track spending against contracts, and      manage budget alignment.
• Assist with invoice review and payment tracking for contracted services.
• Coordinate with IT leadership for cost-saving opportunities through contract consolidations or renegotiations, as well as other IT related opportunities
• Manage purchase requests including logging, scanning and e-filing. 
• Manage all invoices by logging, routing for approval, scanning, and e-filing.
• Log, track, scan and e-file all American Express transactions.
• Assist in preparing materials for annual budgets and tracking actuals.
• Coordinate procurement process for IT equipment.

Project Support

• Assist IT project teams with contract deliverable tracking and milestone adherence.
• Ensure that contract terms are clearly communicated and understood by project stakeholders.
• Update projects in the IT dashboard and IT roadmaps.
• Participate in technical strategic planning. 

Meeting Coordination & Documentation

• Schedule and coordinate meetings with vendors and internal stakeholders regarding contract negotiations, reviews, and project      discussions.
• Prepare summaries, scorecards, and other documentation for contract decision-making.
• Other duties as assigned. 

Supervisory Responsibilities: None

Internal Relationships: This position will interact with all departments requiring IT services or systems, including Finance, Legal, Compliance, and Security.

External Relationships: This role will establish and maintain professional relationships with external IT vendors, service providers, and consultants.

Skills Profile:  

· Customer focus

· Excellent written and verbal communication

· Vendor relationship management

· Analytical thinking and problem-solving

· Highly organized, deadline oriented, mission focused

· Detail-oriented and deadline-driven

· Strong time management skills

· Risk management awareness

· Managing multiple priorities

· Communication

· Relationship building and management

· Organizational awareness

· Cost awareness

· Planning

Experience /Knowledge:

· Highly proficient in MS Office Suite (Word, Excel, Outlook) 

· Proficient in Visio a plus

· Strong interpersonal and relationship management skills

· Knowledge of contract law, IT procurement standards, and vendor compliance

· Experience managing IT service contracts, including SLAs and KPIs

Education/Other:

· Bachelor’s degree preferred with preference for business and technical degrees or equivalent work experience 

· Minimum of 3–5 years of experience in contract management, preferably in IT or procurement settings

· Contract Manager certification (e.g., IACCM, WorldCC or NCMA) is a plus 

Work Conditions

· 37.5 hour work week (over time as needed with on-call availability after hours.

Below is an overview of some of the benefits we offer to full-time employees.

· Medical/Dental/Vision

· Health Reimbursement Account (HRA)

· Life Insurance

· Short-Term & Long-Term Disability

· Numerous Voluntary Policies

· Employee Assistance Program

· 401(k) Plan (NASBA contributes 5.7% of employee’s salary)

· Flexible work plan benefit $100 monthly allowance. Parking paid on days in the office.

· Holidays (13 days)

· Paid leave time - (prorated based on hire date and earned on an accrual basis)

· Vacation Leave (15 days)

· Sick Leave (12 days)

· Personal Days (3 days)

· Flex Spending Account (FSA)

· Dress for Your Day Casual Dress

· Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full-time remote position, and you must work in the Nashville, TN office two days per week or as needed.

NASBA was founded in 1908 and is an Equal Opportunity Employer and encourages applications from women, minorities, people of color, and persons with disabilities.  
 

If you are interested in this exciting opportunity and your qualifications meet or exceed the above description, please submit your resume along with salary requirements in MS Word format to Christy Long at clong@nasba.org.  
 

Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check and credit check.  
 

Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.  
 

Thank you for interest in employment opportunities at NASBA.