IT Operations Manager

Position Summary

We are looking for a high-caliber IT leader to harmonize our daily technical operations with our aggressive growth strategy. You will oversee the two critical engines of our IT department: the Service Desk (ensuring our designers have seamless support) and Systems Administration (building the robust infrastructure that powers our firm).

The ideal candidate is a "System Architect" at heart—someone who can manage a complex enterprise domain today while designing the integration playbook for the firm we acquire tomorrow. 

Essential Functions

1. Operational Excellence & Service Delivery

• Team Leadership: Manage and mentor Service Desk Technicians and System Administrators, fostering a culture of high performance and empathy.
• Performance Metrics: Define, track, and report on KPIs and SLAs to ensure technical support meets the fast-paced demands of a growing architecture firm.
• Continuous Improvement: Lead the lifecycle management of all applications, ensuring deployments and updates are automated, tested, and seamless.

2. Enterprise Infrastructure & Identity

• Domain Sovereignty: Design and manage Active Directory domains and trusts across the enterprise to ensure secure, cross-office collaboration.
• Process Engineering: Work alongside SysAdmins to develop "Best-in-Class" systems for server management, cloud integration, and network stability.
• Asset Lifecycle: Own the end-to-end Asset Management process for all hardware (high-end workstations, servers, mobile devices), ensuring 100% visibility and fiscal responsibility.

3. M&A & Systems Integration• Integration Strategy: 

• Act as the technical lead for frequent mergers and acquisitions, developing a scalable framework for migrating users, data, and licenses.
• Technical Due Diligence: Assess the IT health of potential acquisition targets and identify risks or infrastructure gaps.
• Unified Environment: Standardize disparate tech stacks into a single, cohesive enterprise environment without disrupting design workflows.

• Required Qualifications
• Education: Bachelor’s degree in Computer Science, IT, or equivalent "in-the-trenches" experience.
• Experience: 8+ years in IT, with 3+ years managing technical teams.
• M&A Mastery: Proven experience with Domain Migrations (ADMT), tenant-to-tenant migrations, and forest trust management.
• Tech Stack Proficiency:
• Windows Server & Azure/Entra ID.
• Virtualization (VMware/Hyper-V).
• MDM Solutions (Intune, Jamf, or similar).
• Familiarity with AEC software (Autodesk, Bluebeam, Adobe CC) is highly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stop, kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Workplace EnvironmentWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

While performing the duties of this job, the employee may be exposed to hazardous working conditions in conjunction with construction site visits. The noise level in the construction zone may be loud. While performing the duties of this job in the office work environment, the employee will not be exposed to hazardous working conditions. The noise level in the office work environment is usually moderate. All qualified applicants will receive consideration for employment without regard to sex, race, religion, color, national origin, age, disability, veteran’s status or any classification protected by state or local law.If you need a reasonable accommodation to access the information provided on this web site, please contact Human Resources at: hr@mcmillanpazdansmith.com for further assistance.