IT Operations Manager

Important Recruitment Information for this vacancy: Job Posting Closes: October 23rd, 2026 Department of Administration, Office of Systems Management Office of Systems Management | Kansas Department of Administration About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full/Part-time: Full-Time Regular/Temporary: Regular FLSA Status: Exempt Work Schedule: Monday-Friday 8:00 am to 5:00 pm Work location: on-site in Topeka, Kansas Eligible to Receive Benefits: Yes Veterans’ Preference Eligible: Yes Compensation: Salary Range: $90,000 - $100,000 Note: Compensation will be based on the candidate’s qualifications, experience, and skills, while considering internal equity and applicable compensation guidelines. Applicants should consider the posted salary range when determining their interest in the opportunity. Employment Benefits: First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan. Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts. SEHP members and their covered family members have access to the HealthQuest Health Center at 9 th and Kansas Avenue in Topeka for in-person and virtual health care services. Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information IT Operations Manager Kansas Department of Administration The Opportunity The Office of Systems Management (OSM) is seeking an experienced IT leader to manage the Department of Administration’s technology operations and support reliable, secure, and effective IT services. As the IT Operations Manager, you will provide hands-on leadership for the Applications Help Desk, End-User Support, IT Security Administration, and IT Systems Administration functions. You will set priorities, develop staff, manage resources, and ensure these teams work together to provide effective technology services to agency employees. Your Impact Lead and develop IT Operations staff, setting priorities, establishing accountability, and supporting staff development and training. Oversee IT service delivery, including the Applications Help Desk, End-User Support, IT Security Administration, and IT Systems Administration functions. Oversee endpoint and systems operations, including device management, software deployment, Windows configurations, patching, and vulnerability remediation. Manage the IT asset lifecycle, including procurement, deployment, inventory, licensing, vendor renewals, and retirement. Strengthen IT service management, including incident, request, problem, and change management. Support employee technology services, including Microsoft 365, collaboration tools, conference room and A/V technology, and other workplace technology. Manage vendors, contracts, licensing, budgets, service levels, and operational resources to support effective and cost-conscious IT services. Identify opportunities for process improvement and automation that improve service delivery and the employee technology experience. Coordinate with the Kansas Information Technology Office (KITO), Kansas Information Security Office (KISO), Office of Information Technology Services (OITS), vendors, and other technology partners to support agency and statewide technology priorities. Provide operational planning, reporting and recommendations to IT leadership regarding staffing, technology needs, service levels, risks, and resource requirements. What you Bring Experience leading, supervising, or managing IT teams or technology service functions. Strong knowledge of IT operations, end-user support, infrastructure, endpoint management, and service delivery. …

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