IT Operations Administrator

IT OPERATIONS ADMINISTRATOR

uPerform – the fastest and easiest solution to help enterprises and healthcare organizations rapidly create, manage, and distribute targeted learning content – is looking for an IT Operations Administrator to join our Information Technology team.

The ideal candidate brings strong technical depth across identity management, endpoint operations, SaaS administration, and security tooling – with a proactive mindset and the ability to operate independently across a broad scope. The IT Operations Administrator will serve as the primary point of contact for issues reported to the IT team, own day-to-day operations of critical infrastructure and business systems, and collaborate with team members to drive quick, lasting resolutions.

Duties and Responsibilities

• Serve as primary point of contact to support all computer and technical related issues for a global user base
• Maintain and troubleshoot systems including desktops, servers, VMs, and network equipment
• Administer and manage SaaS applications across the organization (e.g., Microsoft 365, Zoom, Gong, Calendly, ServiceNow, Jira, and similar platforms)
• Manage Okta identity platform including SSO integrations, SCIM provisioning, MFA enforcement, and application lifecycle management
• Manage and maintain endpoint management tooling (RMM, MDM, VPN, BitLocker/FileVault) across a mixed Windows and macOS environment
• Administer email security controls including SPF, DKIM, DMARC configuration, quarantine management, and message trace analysis
• Operate and respond to alerts from security tooling including EDR and MDR/SIEM platforms; coordinate with managed security providers on incidents
• Manage user provisioning, new hire onboarding, offboarding, and IT communications within the organization
• Create and maintain accurate documentation to reduce time to resolution and proactively identify potential issues
• Software and hardware inventory management
• Assist with Information Security compliance initiatives (audits, evidence collection, training)
• Contribute to scripting and automation efforts to reduce manual toil and improve operational consistency

Required Skills

• 3–5 years of experience in a sysadmin or IT engineering role with demonstrated ownership of production systems
• Ability to communicate effectively with all end users including remote and offshore contractors
• Methodical troubleshooting approach with ability to determine root cause and prevent recurrence
• Proficiency with Microsoft Windows (Windows 11 / Server 2016+) and macOS administration
• Microsoft Office 365 administration including Exchange Online, SharePoint, and Teams
• Okta administration: SSO/SAML, SCIM provisioning, MFA policies, and application integrations
• Endpoint management: RMM tooling (e.g., NinjaOne or similar), VPN (e.g., GlobalProtect), BitLocker/FileVault
• Email security: SPF, DKIM, DMARC configuration and troubleshooting; quarantine and message trace operations
• Security awareness platforms (e.g., KnowBe4): campaign management and user reporting
• Azure AD / Federated identity (SAML, OAuth)
• In-depth knowledge of DNS, DHCP, TCP/IP networking and associated infrastructure
• Backups and Disaster Recovery
• Preferred Skills
• Bachelor’s degree in Computer Science, Information Technology, or equivalent job experience
• Networking experience (routers, switches, firewalls, wireless access points)
• Scripting or automation experience (PowerShell, Python, Bash, or similar)
• AWS experience (containerization, serverless computing, microservices)
• Familiarity with security compliance frameworks (SOC 2, ISO 27001)
• Experience with developer-adjacent tooling (GitHub administration, access control)
• Security tooling: hands-on experience operating EDR and/or MDR platforms (e.g., Carbon Black, Arctic Wolf, or equivalent)
• Agentic AI Experience (Claude Code / OpenAI Codex)

Special Requirements

• Occasional work outside regular business hours to perform maintenance on systems supporting a global workforce 
• Shared on-call rotation

Location

uPerform HQ in Elkridge, MD – Hybrid schedule (in-office Tuesday and Wednesday)