IT Network Hardware Asset & Logistics Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together IT Network Hardware Asset and Logistics Analyst position with New Era Technology offers you the following: Full Benefits Medical Dental Vision 401K match 7 company holidays + generous PTO The IT Network Hardware Asset and Logistics Analyst supports the lifecycle tracking, inventory accuracy, maintenance coverage, and deployment logistics for core networking and infrastructure hardware across 120+ global sites. The IT Network Hardware Asset and Logistics Analyst role helps ensure that critical components (switches, routers, access points, firewalls) are shipped on schedule, accurately licensed at the hardware layer, and covered by active OEM maintenance contracts. The ideal candidate combines attention to detail with a working knowledge of network hardware and logistics to help reduce operational downtime and compliance risk. *** This position requires residence in the United States and legal authorization to work in the U.S. Please note that under our immigration sponsorship policy, if sponsorship needs are not disclosed during the application process, the company will not provide immigration sponsorship during employment now or in the future. Primary Duties Maintenance & Support Tracking: Track, renew, and audit hardware maintenance contracts (e.g., Cisco SmartNet, Juniper Care) in partnership with the IT Manager and procurement. Monitor coverage across sites, confirm it matches each facility's required Service Level Agreement (SLA), and escalate gaps or upcoming expirations. Hardware Licensing Compliance: Track embedded hardware licensing (e.g., perpetual, subscription-based, or capacity-based network licenses). Verify that network gear has the required licenses before, during, and after deployment to field sites, and escalate compliance issues. Deployment Logistics Coordination: Coordinate the shipment of critical, heavy, and sensitive network infrastructure. Work with network engineering, vendors, and freight partners to align arrivals with deployment schedules and site maintenance windows. RMA & Spares Support: Open and track Return Merchandise Authorization (RMA) cases with OEMs and coordinate replacement shipments under active maintenance contracts during site network outages. Maintain spares inventory records and support replenishment of regional spares pools. CMDB & Lifecycle Records: Maintain accurate CMDB records. Map hardware serial numbers to license keys, support contracts, physical locations, and expiration dates, and run regular data-quality checks. Preventative Maintenance Tracking: Work with network engineering teams to log prescribed maintenance schedules, hardware refreshes, and firmware/hardware patch dependencies required by the OEM to maintain support validity. Reverse Logistics & Secure Decommissioning: Coordinate the recovery of decommissioned network gear. Support license detachment and reuse, confirm factory resets, and schedule pickups with certified IT Asset Disposition (ITAD) vendors while maintaining chain-of-custody records. Reporting: Prepare regular reports on contract cove…

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