IT Logistics Operations Manager

Global Logistics Operations Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows Maintain chain of custody and audit readiness across all asset movements IT Peripheral Vending Program Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve Support vending deployments, relocations, and decommissions for new or changing sites Asset & Inventory Management Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management Program Expansion & Projects Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts Scale capacity for surge and growth without fragmenting the service model People & Performance Leadership Lead, coach, and allocate work across regional leads and logistics technicians Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities Qualifications Required 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams Experience managing multi-site or multi-region operations Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes Hands-on experience with ITAM or inventory systems and asset lifecycle management Track record of delivering against SLAs/KPIs in a managed services or client-facing environment Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis) Excellent stakeholder communication and escalation management Preferred Experience running IT peripheral vending machines or smart locker programs Background in managed services for enterprise technology clients Experience with Jira, ServiceNow or similar ITSM/ITAM platforms Experience with site launches, hardware refreshes, and large-scale rollouts Lean, Six Sigma, or other process improvement background Ability to travel as needed

View the full posting and apply