IT Inventory & Warehouse Manager

Clearance Level None Category IT Infrastructure and Operations Location Vienna, Virginia ( Onsite Workplace ) Key Skills For Success Hardware Asset Management (HAM) IT Inventory Warehouse Management Warehousing Operations REQ#: RQ229279 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable. Job Description GDIT is seeking an IT Inventory and Warehouse Manager to strengthen the operational bridge between our physical warehouse activities and the full IT Asset Management (ITAM) lifecycle. This role is an individual contributor—not a people manager—but is central to ensuring that all ITAM lifecycle operations run smoothly, efficiently, and with complete asset accountability. The selected candidate will work onsite within our warehouse environment and serve as the connective link between physical asset handling and system‑of‑record accuracy. In this role, you will ensure that receiving, inventory control, preparation, staging, deployment, returns, redeployment, and disposition function as one integrated, end‑to‑end process. By aligning physical workflows with ServiceNow HAM records, this position directly reduces inventory discrepancies, incomplete lifecycle transactions, avoidable purchases, shipping errors, staging delays, and gaps between warehouse execution and ITAM data quality. MEANINGFUL WORK AND PERSONAL IMPACT As an IT Inventory & Warehouse Manager, the work you’ll do at GDIT will support our enterprise operations and the customers we serve. You will lead ITAM personnel at the central warehouse, coordinate stockroom operations across multiple GDIT sites, and ensure remote and onsite users receive the equipment they need. You will connect daily warehouse activities with IT asset lifecycle controls so every asset movement is accurate, secure, timely, and reflected in ServiceNow Hardware Asset Management (HAM). Lead warehouse-based ITAM personnel through daily priorities, staffing coverage, coaching, cross-training, performance expectations, and escalation management Manage receiving, inspection, tagging, put-away, bin and rack storage, picking, preparation, staging, packing, shipping, and onsite handoffs. Validate quantities, models, condition, serial numbers, and asset tags against purchase orders and advance shipping notices Oversee laptops, desktops, monitors, servers, network equipment, audio and video equipment, technical cables, and accessories. Maintain inventory availability, appropriate stock levels, and deployment readiness across the central warehouse and supported stockrooms Collaborate with endpoint, field support, service desk, security, procurement, suppliers, and carriers to confirm configuration, accessories, user or site assignments, shipping information, and release requirements before equipment leaves the warehouse Maintain accurate asset records, lifecycle states, locations, assignments, and custody histories. Direct cycle counts and physical inventories, investigate discrepancies, and ensure inventory adjustments follow approved review processes Manage transfers, returns, and equipment recovery for remote and onsite users. Ensure traceability through shipment and destination acceptance, then route returned assets for evaluation, repair, approved data sanitization, redeployment, legal hold, or disposition Protect sensitive, high-value, and data-bearing equipment through secure storage, safe handling, documented chain of custody, and asset-level sanitization and disposition records. Maintain evidence to support audits Use ServiceNow HAM, barcode or mobile scanning, and operational dashboards to connect physical activity with asset records. Partner with ServiceNow administrators and Configuration Management to resolve data and workflow issues through approved processes Drive measurable improvements in inventory accuracy, rece…

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