IT Asset & Systems Specialist

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments. Essential Duties/Responsibilities: Asset Management: Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals Manages mobile Coordinates device provisioning, imaging, and configuration for new employees and replacements Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform Conducts periodic physical audits to reconcile asset inventory records Software License Management & Purchasing: Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms Monitors license utilization to ensure compliance and identify opportunities for cost optimization Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders Evaluates and recommends new software solutions based on departmental needs and organizational standards Maintains software license documentation including agreements, renewal dates, and user assignments Software Training: Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them Creates training materials including guides, quick reference cards, and short instructional videos as needed Provides one-on-one and group training sessions for new application rollouts or significant updates Serves as a resource for ongoing questions and adoption support following application deployments Application Integration: Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity Documents integration configurations and maintains records for troubleshooting and future modification Escalates complex integration requirements to senior IT staff or external vendors as appropriate Active Directory & Exchange Support: Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions Escalates complex directory or messaging issues to senior systems administrators as needed Cellular Device & Carrier Management: Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs Adds, configures, and removes international travel plans for employees traveling on behalf of the organization Processes service cancellations for departing employees or decommissioned devices in a timely manner Coordinates the transfer of service and phone nu…

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