IT Analyst - IT Asset Management Analyst

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. Information Technology Asset Management Analyst Job Description An information technology asset manager analyst is responsible for managing the lifecycle of IT assets, such as hardware, software, and licenses, in an organization. The main duties of an IT asset manager analyst include: Tracking and monitoring the inventory, location, status, and usage of IT assets Ensuring compliance with IT policies, standards, and contracts Optimizing the utilization and performance of IT assets Identifying and resolving issues related to IT assets Planning and executing the disposal, replacement, or upgrade of IT assets Preparing and maintaining reports and documentation on IT assets Collaborating with other IT teams and stakeholders to support IT projects and initiatives To be successful as an IT asset management analyst, you should have the following skills and qualifications: Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent work experience 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line Knowledge of IT asset management best practices, tools, and frameworks Proficiency in Microsoft Office, databases, and IT asset management software Strong analytical, problem-solving, and communication skills Attention to detail, accuracy, and quality Ability to work independently and as part of a team Ability to handle multiple tasks and prioritize effectively Knowledge of supply chain best practices, such as lean management, just-in-time delivery, and quality management systems Ability to communicate effectively with suppliers, customers, and other stakeholders in the supply chain Ability to use supply chain software and tools, such as Service Now Hardware Asset Management (HAM), CMDB, and barcode scanners Experience in warehouse and stockroom management, including inventory control, safety procedures, and equipment maintenance. Duties and Responsibilities Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities: (DRAH, DRH, Duke@ The Park, Hock Plaza, and Golden Warehouse) In accordance with established policies and procedures, all staff are required to: Distribute and restock hardware Use appropriate Supply Chain technologies (Service Now, Buy@Duke, and SAP) to document movement of hardware. Perform inventory counts on a regular basis to ensure accuracy of stock levels in assigned area. Check warranty expiration dates on hardware on a regular basis and document, insure first in first out (FIFO) method. Accept and sign for deliveries from distributors as necessary Inspect shipments, enter Goods Receipts into Service Now, and/or SAP, filing packing slips. Report identified shipment discrepancies to senior manager. Prepare and ship out Vendor Returns, rotation of stock in all areas. Move and stock supplies to appropriate shelfing locations once receiving is complete. Transport shipments from warehouse to designated stockrooms. Demonstrate excellent customer service when …

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