IT - After Hours Support - ASL Distribution (Oakville)
FastfrateASL Distribution is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs. ASL Distribution Services Company Profile: ASL Distribution, part of the Fastfrate Group, is a leader in Canadian transportation, warehousing and fulfillment services, supporting top North American brands with efficient, customer focused solutions. With customized supply chain solutions, ASL’s transportation warehousing and fulfillment teams expertly manage the transportation, receiving, warehousing, picking, packing, and shipping of products with precision and efficiency. It’s an energetic, fast-paced environment, ideal for individuals who excel in teamwork, problem solving, and building efficient solutions to move goods through the supply chain. Why you’ll love working here: A workplace where you can learn, grow, and build your career A culture that encourages new ideas and continuous improvement Supportive leaders who provide guidance while giving you autonomy A team-focused environment A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan Support for professional memberships, training, and certifications The Opportunity: This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning. Role Summary: The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution operations. This role monitors and supports applications, EDI integrations, SQL databases, hardware, and warehouse technologies to ensure system availability and timely resolution of incidents outside regular business hours. The position serves as the primary after-hours IT resource, investigating production issues, troubleshooting system and data-related problems, supporting end users, and escalating complex incidents when required. This role requires experience with application support, SQL-based data analysis, EDI transaction monitoring, and troubleshooting hardware in a fast-paced operational environment. Hours of Work: Monday to Friday, 5:00pm – 1:00am Work Arrangement: On-site Position Type: Non-Union Employment Status: Temporary (3-month contract with possibility of extension) Compensation: Hourly Range: $50.00 - $80.00/ hour Work Location & Environment: 2160 Buckingham Road, Oakville ON; Office environment Key Accountabilities: T Systems & Application Support Provide after-hours technical support for business-critical applications, including WMS, TMS, delivery management, and internal systems. Investigate and resolve application errors, system interruptions, and production support incidents. Monitor system availability, scheduled jobs, integrations, and automated processes. Troubleshoot Windows applications, user access, software configurations, and connectivity issues. Escalate complex issues to the appropriate technical teams or vendors when necessary. EDI & Integration Support Monitor EDI transactions and integration processes between internal systems, customers, and trading partners. Investigate failed transactions, missing files, transmission errors, and data mapping issues. Troubleshoot EDI communication and processing errors. Coordinate with internal teams and external partners to resolve integration-related issues. Reprocess failed transactions using established procedures and maintain proper incident documentation. Data & SQ…