IOC Clerk

POSITION: IOC Clerk SUPERVISOR: IOC Manager STATUS: Hourly/Non-Exempt PAY RANGE: $21.00- $24.00 Hourly The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors. LOS ANGELES REGIONAL FOOD BANK The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees. ESSENTIAL FUNCTIONS The IOC Clerk is responsible for performing general duties relating to quality assurance, verifying the integrity of products, verifying code dates on products received, determining the nutritional content of items received, and making sure agency orders are printed out and invoiced in a timely manner. This position will assist our agencies with any questions about their orders and ensure proper product allocation to specific warehouses, programs, and distributions (on and off-site). WHAT YOU’LL DO Strengthen Agency Service and Order Fulfillment Strengthen agency service by serving as a customer service liaison with registered agencies and supporting accurate and timely placement of orders. Support accurate order fulfillment by entering agency orders and preparing invoices in Navision accurately and timely. Deliver responsive customer service by handling phone calls, providing agency and general Food Bank information, communicating product availability, coordinating delivery or pick-up scheduling, and assisting agency representatives at the IOC desk/window. Ensure Excellence in Inventory and Product Data Maintain reliable inventory information by ensuring current stock information for commodities is accurately reflected within WMS (Navision). Support accurate program administration by completing special program (CSFP, CACFP, MFM, CFAP, etc.) invoicing and related reporting accurately and timely. Establishes and maintains master files for products. Assists IC Supervisor with Physical Inventory preparation and counts. Support Team and Operational Effectiveness Works effectively with other staff members at all levels of responsibility within the Foodbank. Assists IC Supervisor with training and cross-training efforts. Communicates professionally and productively with staff and leaders of other departments. Performs other such duties and projects as assigned by department leadership. Duties and responsibilities are subject to change based on business needs. Ensure Product Quality and Receiving Excellence Verify product is wholesome /nutritional for consumption and that code dates are within Food Bank guidelines. Verify product is being entered into the Warehouse Management System correctly and that receiving documents are correct and accounted for. Ensure the product is received and put away within an expected amount of time. Ensure that Receiving Processes and Procedures are being followed. QUALIFICATIONS High school graduate or vocational college courses desired Previous quality control experience in a warehouse or distribution environment or equivalent training. 2 - 3 years of experience in a general office environment, with at least 1 year of experience as …

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